Essays about: "self-service"

Showing result 1 - 5 of 85 essays containing the word self-service.

  1. 1. Customer satisfaction and SST - How can these two factors come to be? : A quantitative research study on the impact of self service technology on customer satisfaction in the healthcare sector

    University essay from Umeå universitet/Företagsekonomi

    Author : Lovisa Sundin; Sai Bhalerao; [2022]
    Keywords : ;

    Abstract : The main purpose of conducting this study is to investigate the effects of factors capturingthe use of SST on attitude towards SST and customer satisfaction in the public healthcaresector. More specifically, the study examines the impact of technology readiness, needfor human interaction, perceived trust, perceived usefulness and perceived ease of use onattitude towards SST and customer satisfaction. READ MORE

  2. 2. Progressive Web Application versus Native Application for Flight Bookings : An Evaluation of the Advantages and Disadvantages of Native Mobile Applications and Progressive Web Applications

    University essay from KTH/Skolan för elektroteknik och datavetenskap (EECS)

    Author : Malin Jauad Almeida Marques; [2022]
    Keywords : Progressive Web Application; Native Application; Mobile Application; User Experience; Progressiv Webbapplikation; Nativ Applikation; Mobilapplikation; Användarupplevelse;

    Abstract : There are many ways of implementing an application, and the choices of how to cater to the specific needs of a customer are many. Today, one of the major decisions made when developing an application is whether to implement a native or web-based solution. Each of these alternatives comes with its own set of advantages and disadvantages. READ MORE

  3. 3. Visualization of real-time data from IKEA’s self-service kiosks

    University essay from Lunds universitet/Institutionen för datavetenskap

    Author : Lazar Trpeski; Oscar Svensson; [2022]
    Keywords : Self-serving kiosk; data visualization; web application; Google Cloud Plat- form.; Technology and Engineering;

    Abstract : IKEA, a company well known around the world for their furniture, is also keen on using digital solutions to improve the customer experience. One of these solutions is the self-serving kiosk, a 27" touchscreen, that helps the customers find and buy products. READ MORE

  4. 4. Self-checkouts in fashion stores - Is it good or bad? An exploratory study on customer attitudes and customer loyalty within a fashion retail context

    University essay from Lunds universitet/Företagsekonomiska institutionen

    Author : Frida Fransson; Isabell Schönström; [2022]
    Keywords : Self-checkouts; Self-service technology; SST; customer attitudes; customer loyalty; fashion store; fashion context; fashion retail context; Business and Economics;

    Abstract : .... READ MORE

  5. 5. Touch or Talk: What Motivates Consumers to Choose Self-Service Kiosks or Interpersonal Services when Ordering Fast-Food? A Customer and Manager Perspective

    University essay from Lunds universitet/Företagsekonomiska institutionen

    Author : Sebastian Köhler; Lum Rexha; [2022]
    Keywords : Self-service technologies; self-service kiosks; interpersonal services; human touchpoints; digital touchpoints; fast-food restaurants; McDonald’s; Business and Economics;

    Abstract : Purpose – The first purpose of this study is to identify and categorize the motivational factors, from a customer and managerial perspective, that restaurant patrons have when choosing between the self-service kiosk (SSK) or the human service counter during their fast-food order. The second purpose is to identify potential gaps between the customer and manager perspectives. READ MORE