Essays about: "self-service"
Showing result 1 - 5 of 85 essays containing the word self-service.
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1. Customer satisfaction and SST - How can these two factors come to be? : A quantitative research study on the impact of self service technology on customer satisfaction in the healthcare sector
University essay from Umeå universitet/FöretagsekonomiAbstract : The main purpose of conducting this study is to investigate the effects of factors capturingthe use of SST on attitude towards SST and customer satisfaction in the public healthcaresector. More specifically, the study examines the impact of technology readiness, needfor human interaction, perceived trust, perceived usefulness and perceived ease of use onattitude towards SST and customer satisfaction. READ MORE
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2. Progressive Web Application versus Native Application for Flight Bookings : An Evaluation of the Advantages and Disadvantages of Native Mobile Applications and Progressive Web Applications
University essay from KTH/Skolan för elektroteknik och datavetenskap (EECS)Abstract : There are many ways of implementing an application, and the choices of how to cater to the specific needs of a customer are many. Today, one of the major decisions made when developing an application is whether to implement a native or web-based solution. Each of these alternatives comes with its own set of advantages and disadvantages. READ MORE
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3. Visualization of real-time data from IKEA’s self-service kiosks
University essay from Lunds universitet/Institutionen för datavetenskapAbstract : IKEA, a company well known around the world for their furniture, is also keen on using digital solutions to improve the customer experience. One of these solutions is the self-serving kiosk, a 27" touchscreen, that helps the customers find and buy products. READ MORE
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4. Self-checkouts in fashion stores - Is it good or bad? An exploratory study on customer attitudes and customer loyalty within a fashion retail context
University essay from Lunds universitet/Företagsekonomiska institutionenAbstract : .... READ MORE
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5. Touch or Talk: What Motivates Consumers to Choose Self-Service Kiosks or Interpersonal Services when Ordering Fast-Food? A Customer and Manager Perspective
University essay from Lunds universitet/Företagsekonomiska institutionenAbstract : Purpose – The first purpose of this study is to identify and categorize the motivational factors, from a customer and managerial perspective, that restaurant patrons have when choosing between the self-service kiosk (SSK) or the human service counter during their fast-food order. The second purpose is to identify potential gaps between the customer and manager perspectives. READ MORE
