Essays about: "self-service"

Showing result 21 - 25 of 94 essays containing the word self-service.

1. 21. Deligate’s role and impact in the food system : a case study of a Swedish company’s multifaceted approach to tackle avoidable food waste in the retail sector

   University essay from SLU/Department of Molecular Sciences

   Author : Chelsea Hoegberg; Amanda Olsson; [2021]
   Keywords : circularity broker; consumer behavior; consumer engagement; food system; food waste; price reduction; retail sector;

   Abstract : Food waste is occurring at all stages of the food supply chain and leading to environmental, economic, and social costs and injustices. While some actors are responsible for greater degrees of waste, every actor is being called upon to take action. READ MORE

3. 22. Digitalization of the customer experience in banking Use of AI and SSTs in complex/sensitive tasks: pre-collection

   University essay from KTH/Skolan för industriell teknik och management (ITM)

   Author : Naz Gizem Karahanli; Johannes Touma; [2021]
   Keywords : digital transformation; digitalization; customer experience; self-service technologies; AI; precollection; sustainable digitalization; ethical coding;

   Abstract : The digital revolution is changing the banking industry, and how banks create value and deliver services to their customers. Customer experience becomes the main pillar of digitally transformed banks through self-service technologies (SSTs) and the use of artificial intelligence (AI); the research focus of this study is to explore the impact of those modern technologies when dealing with sensitive information and emotional encounters in the banking sector. READ MORE

4. 23. Digitization in Africa: The Adoption and Use of Self-Service Technology in Retail

   University essay from Uppsala universitet/Informationssystem

   Author : Phindile Ntuli; [2021]
   Keywords : self-service technology; self-checkout services; TAM; technology readiness; technology acceptance in retail;

   Abstract : Service delivery in the twenty-first generation is evolving into more digital forms expanding the consumers' experience and engaging in new forms of communications to consumers through these digital forms. Despite the initiation of self- service technology being widely accepted by consumers within the retail banking industry, the supermarket retail industry has yet to experience the same form of reception and implementation of the self- service technologies (SST). READ MORE

5. 24. Self-service technology and Baby boomers : A qualitative study of baby boomers’ acceptance towards self-scanning devices in supermarkets. 

   University essay from Linnéuniversitetet/Institutionen för marknadsföring (MF)

   Author : Eric Lindén; Casper Elheim; Hannes Löfquist; [2021]
   Keywords : Baby boomers; self-service technology; self-scanning; technology acceptance model; technology anxiety; technology innovativeness; self-efficacy; attitudes.;

   Abstract : Abstract  Title: Self-service technology and baby boomers: An empirical study of baby boomers’ acceptance towards self-service technologies in supermarkets. Authors: Casper Elheim, Eric Lindén & Hannes Löfquist Institution: Linnaeus University, School of Business and Economics. READ MORE

6. 25. Trust in Data : Prerequisite for Self-Service Business Intelligence Adoption by Business Users

   University essay from Linnéuniversitetet/Institutionen för informatik (IK)

   Author : Zhong Lai Guan; [2021]
   Keywords : Self-Service Business Intelligence SSBI ; Trust in data; Business User; User Adoption;

   Abstract : As data becomes a ubiquitous part of today’s business, trust in data is recognised as a crucialfactor for organisations on the data-driven journey to stay competitive in the fast-evolvingmarketplace. To support the journey, Self-Service Business Intelligence (SSBI) has emerged asa popular approach for organisations to empower business users and gain actionable insightfrom data faster and better. READ MORE