Essays about: "service at hotel"

Showing result 1 - 5 of 29 essays containing the words service at hotel.

1. 1. Reaching the Service Recovery Paradox : Using the Anchoring Effect to Reduce Required Monetary Compensation

   University essay from Högskolan i Gävle/Avdelningen för ekonomi

   Author : Jesper Björkman; Nathalie Kron; [2022]
   Keywords : service failure; service recovery; service recovery paradox SRP ; anchoring effect; cognitive bias;

   Abstract : Aim: When service failures occur, companies must use service recovery actions to recover customer satisfaction. The service recovery paradox refers to the paradox which occurs when a customer is more satisfied after successful service recovery, than they would have been if no failure had occurred. READ MORE

3. 2. Where Service Recovery Meets its Paradox : A search for the level of Service Recovery required for the Service Recovery Paradox to occur in the Hotel Industry

   University essay from Högskolan i Gävle/Företagsekonomi

   Author : Andreas Edström; Beatrice Nylander; [2021]
   Keywords : service failure; service recovery; service recovery paradox; service recovery hotel industry; customer satisfaction;

   Abstract : Title: Where Service Recovery Meets its Paradox - A search for the level of Service Recovery required for the Service Recovery Paradox to occur in the Hotel Industry  Level: Student thesis, final assignment for Bachelor Degree in Business Administration  Author: Beatrice Nylander & Andreas Edström  Supervisor: Patrik Sörqvist  Date: 2021 – June  Aim: The purpose of this study was to, within the hotel industry, investigate at what level of service recovery the service recovery paradox will come into existence.  Method: Two surveys have been conducted where 190 respondents were introduced to a scenario- based service failure in the hotel industry. READ MORE

4. 3. An App for Measuring Guest Satisfaction During a Hotel Stay

   University essay from Lunds universitet/Ergonomi och aerosolteknologi

   Author : Stina Andreason; Ebba Lundvall; [2020]
   Keywords : User Experience; Rating Systems; Evaluation; Hotel Reviews; Guest Satisfaction; Technology and Engineering;

   Abstract : Denna studie berör gästnöjdhet och återkoppling vilka är viktiga aspekter när man arbetar med kunder. Speciellt inom hotellindustrin är detta viktigt då bra service handlar om att känna sin gäst. Hotellen vill veta alla bekymmer eller funderingar som gästen har medan de är kvar på hotellet för att kunna kompensera innan de lämnar. READ MORE

5. 4. Emotional Labor in the Workplace. Sustaining smile vs. sustainable smile: a case study from Denmark

   University essay from Lunds universitet/Institutionen för tjänstevetenskap

   Author : Lisa Heim; [2020]
   Keywords : Tourism and hospitality; emotional labor; hotel service employees; hotel; service environment; work environment; social sustainability; Social Sciences;

   Abstract : Aim of the study: The aim of this study is to enhance the existing scope of emotional labor(EL) literature and broaden its reach to discussing the role of emotional labor in the workplace from a social sustainability perspective, exemplified within the context of hotel service work. It tries to identify how EL is experienced by hotel service employees and to understand how service employees perceive their contribution towards a hotel’s service delivery in order to draw a link to hotel service work as being socially sustainable. READ MORE

6. 5. Sustainable Service Innovation : A Case Study at Radisson Blu Waterfront

   University essay from Mälardalens högskola/Akademin för innovation, design och teknik

   Author : Christopher Akinboyewa; [2020]
   Keywords : Sustainability; Service Innovation; Hotel Industry; Sustainable Development Goals; Framework for Strategic Sustainable Development.  ;

   Abstract : The aim of this study was to examine key attributes of sustainable service innovation (SSI) in the hotel industry. The research has used backcasting from sustainable principles and a few frameworks for strategic sustainable development (FSSD) concepts. READ MORE