Essays about: "service employee training"

Showing result 1 - 5 of 24 essays containing the words service employee training.

  1. 1. The Desert of Talent in Hospitality Industry : A Qualitative Analysis on High Staff Turnover in Chinese Hotels

    University essay from Linnéuniversitetet/Institutionen för marknadsföring och turismvetenskap (MTS)

    Author : Xiaoxin Xing; [2023]
    Keywords : Hotel; Staff; High Turnover; Sustainability; Industry; Tourism; China;

    Abstract : This paper through qualitative research and the author's collection of relevant articles and materials explains the high turnover rate of hotel staff in China. Employee turnover refers to the behaviour of employees voluntarily or involuntarily terminating their labour relationship with an organization. READ MORE

  3. 2. Leveraging Service Recovery as a Marketing Tool

    University essay from Högskolan i Gävle/Avdelningen för ekonomi

    Author : Daniel Mubiru; Fiona Nyamache; [2023]
    Keywords : Service recovery; marketing tool; satisfaction; loyalty; brand reputation; brand image;

    Abstract : Aim: The study aims to explore the process of service recovery, its transformation into a marketing tool and identifying the outcomes of the tool to the organizations. Methodology: The research employed a qualitative methodology with an inductive approach. READ MORE

  4. 3. Implementation and Evaluation of 5S: A Case Study at Lantmännen Maskin

    University essay from Lunds universitet/Teknisk logistik

    Author : Erik Widén; Niklas Schrewelius; [2022]
    Keywords : Technology and Engineering;

    Abstract : This thesis contains an analysis of critical success factors and barriers for SMEs within the agriculture machinery service sector. It will also answer the questions of how to measure the success of an implementation. It was performed as a case study and aims to deliver an implementation framework for 5S to Lantmännen Maskin AB. READ MORE

  5. 4. Fostering Knowledge sharing through HRM practicesin Competence Call Center

    University essay from Högskolan Dalarna/Institutionen för kultur och samhälle

    Author : Nicklas Larsson; Emmanuel Ekedozie; [2021]
    Keywords : Knowledge; Knowledge management; Tacit Explicit Knowledge; codification; and non-codification; HRM practices;

    Abstract : It is no longer news that organizations are now highly dependent on knowledge assets as a primary source of competitive advantage. It is for this reason that knowledge is considered as powerful because it one aspect that guarantees sustainable source of success of any organization. READ MORE

  6. 5. Employee CSR engagement matters : A study about how to influence employees' CSR engagement

    University essay from Umeå universitet/Företagsekonomi

    Author : Lydia Sundén; Beatrice Neiderstam; [2019]
    Keywords : Corporate social responsibility; CSR; employee engagement;

    Abstract : Companies that have a well-formulated Corporate Social Responsibility (CSR) practice is one step in the right direction of contributing to a prosperous society where future generations are not compromised. Although companies may have a CSR practice, it is not guaranteed that that the practice is effective. READ MORE