Essays about: "service expectation in thailand"

Found 4 essays containing the words service expectation in thailand.

1. 1. Clients’ Perspectives Toward Audit Service Quality of the Big 4 inThailand

   University essay from Fakulteten för ekonomi, kommunikation och IT

   Author : Pitchaya Sonsa-ardjit; Ramon Vejaratpimol; [2010]
   Keywords : Audit Service Quality; Auditing; Auditor; Clients Perspective; Big 4; SERVQUAL; AUDILQUAL;

   Abstract : Purpose The purpose of this thesis is, firstly, to investigate clients’ perspective toward the Big 4’s financial audit service quality. Secondly, the gaps between clients’ perceptions and expectations of audit service quality provided by the Big 4 audit firms will be studied. READ MORE

3. 2. Service quality of Thai travel agency, Thailand Resor AB, in Sweden

   University essay from Akademin för hållbar samhälls- och teknikutveckling

   Author : Rotjarek Lumyong; Suppalak Suksom; [2009]
   Keywords : ;

   Abstract : The customers perceived all 5 SERVQUAL dimensions; tangibles, reliability, assurance, responstiveness, and empathy, pertaining service quality performance at low level when compared with their expectation. Thailand Resor AB should fulfill these 5 gaps and pay attention at assurance dimension concerning conveying trust and confidence because of the highest gap. READ MORE

4. 3. Service Quality of Thai Travel Agency, Thailand Resor AB, in Sweden

   University essay from Akademin för hållbar samhälls- och teknikutveckling; Akademin för hållbar samhälls- och teknikutveckling; Mälardalens högskola; Akademin för hållbar samhälls- och teknikutveckling

   Author : Rotjarek Lumyong; Suppalak Suksom; [2009]
   Keywords : service quality; servqual model;

   Abstract : The customers perceived all 5 SERVQUAL dimensions; tangibles, reliability, assurance, responstiveness, and empathy, pertaining service quality performance at low level when compared with their expectation. Thailand Resor AB should fulfill these 5 gaps and pay attention at assurance dimension concerning conveying trust and confidence because of the highest gap. READ MORE

5. 4. Customer satisfaction toward TrueMove customer service

   University essay from Akademin för hållbar samhälls- och teknikutveckling

   Author : Haider Raja Abbas; Chokaew Koobgrabe; Punyanuch Chutima; [2008]
   Keywords : TrueMove; Customer Satisfaction; Customer Service; Thailand Mobile Operator Market; TrueMove Shops Bangkok;

   Abstract : Title: Customer Satisfaction toward TrueMove Customer Service Problem Statement: How are TrueMove customers satisfied with the customer service provided at TrueMove shops in Bangkok? Purpose: To evaluate “whether” and “how” TrueMove customers are satisfied or dissatisfied with the customer service provided at TrueMove shops in the Bangkok region with the help of evaluation of service quality by customers of the shop. Theory and Methods: The research bases mainly on quantitative method; that is questionnaire method. READ MORE