Essays about: "service expectation"

Showing result 1 - 5 of 60 essays containing the words service expectation.

  1. 1. From the Beach to the Sahara - A qualitative study of junior management consultants' identity work between billable projects

    University essay from Handelshögskolan i Stockholm/Institutionen för företagande och ledning

    Author : Oscar Holmbergh; Jakob Hägglund; [2023]
    Keywords : Young Professionals; Professional Service Firms; Management Consulting; Underutilization; Identity;

    Abstract : The recent economic downturn has largely affected businesses around the world, resulting in decreased demand for management consultancy services. In combination with recent years' aggressive hiring strategies, this has put many junior management consultants in a position where their utilization rates have plummeted and time between billable projects has increased notably. READ MORE

  3. 2. Millennials Transforming the Luxury Fashion Industry: An exploratory research about enabling a multidirectional service encounter online

    University essay from Göteborgs universitet/Graduate School

    Author : Agnes Ahlman; Elin Jansson; [2022-08-04]
    Keywords : Luxury; The Luxury Consumer; Millennials; Unidirectional factor; Multidirectional factors;

    Abstract : There is a growing apparent conflict within the luxury fashion industry in regards to the service encounter. This as luxury fashion brands are reluctant to digital change in their service practices while there is a growing expectation among the ‘new’ luxury consumer of millennials for brands to adapt to more interactive and digital practices. READ MORE

  4. 3. ASSESSING SERVICE QUALITY AND CUSTOMER SATISFACTION USING SERVQUAL MODEL (A mixed-method study to assess service quality of ultrasound departments of private hospitals in Karachi city)

    University essay from Göteborgs universitet/Graduate School

    Author : Sakina Adnan; [2022-07-15]
    Keywords : Service quality; Service perception; Service expectation; Patient satisfaction; Ultrasonography; Sonographers;

    Abstract : Service quality and customer satisfaction are important concepts that companies need to understand to stay competitive in business and thus grow. Companies need to know how to measure these constructs from the consumer's perspective to understand their needs better and thus satisfy them. READ MORE

  5. 4. How does Generation Z experience digital customer service? : Exploring customer trust toward chatbots in European countries.

    University essay from Umeå universitet/Företagsekonomi

    Author : Anika Oudejans; David Rezkallah Hanna; [2022]
    Keywords : chatbot; customer experience; customer trust; customer expectation; customer service.;

    Abstract : Background: The concept of the chatbot has been around for nearly 60 years. However, service providers have recently increased the integration of chatbots in distinct industries due to the growth in digitalization and advanced technology. Not only that, chatbots can support service providers in becoming more efficient and reducing overhead costs. READ MORE

  6. 5. Performance of Cellular-based Positioning with Machine Learning

    University essay from KTH/Skolan för elektroteknik och datavetenskap (EECS)

    Author : Liheng Zhou; [2022]
    Keywords : Cellular-based; Positioning; Machine learning; Noise; DAE; nlDAE; CNN; DnCNN; Cellbaserad; Positionering; Maskininlärning; Buller; DAE; nlDAE; CNN; DnCNN;

    Abstract : From 1G to nowadays 5G, the development of cellular systems stirs more demands and expectation for high quality of cellular-based positioning service. Precise positioning (also called localization) is one of the key applications of 5G and beyond. time of arrival (ToA) techniques is one of the main positioning techniques utilized today. READ MORE