Essays about: "service human resource management"

Showing result 1 - 5 of 30 essays containing the words service human resource management.

1. 1. A Qualitative Analysis of the Impact of Artificial Intelligence (AI) Adoption (Focusing on Machine Learning (ML)) on the Organizational Capabilities of the Telecom Industry in Sweden and Finland

   University essay from Blekinge Tekniska Högskola/Institutionen för industriell ekonomi

   Author : Neeraj Verma; [2023]
   Keywords : AI; R D; Industry 4.0; Qualitative Analysis; Innovation; Machine Learning; Business Performance; People and Culture; Process and Organization; Telecom; Technology.;

   Abstract : The German government's "Industry 4.0" paradigm transforms technology application across domains using real-time data and connectivity. The telecom sector's reliance on digital, software-driven infrastructure for real-time data and connectivity is paramount. READ MORE

3. 2. In- or Outsourcing within a Public Organization - A case study of internal allocation decisions between Intraservice and other subsidiaries within the Municipality of Gothenburg City

   University essay from Göteborgs universitet/Graduate School

   Author : Ludwig Åkerström; Philip Zanganeh; [2022-08-19]
   Keywords : In- or Outsourcing; Make or Buy; Public Organization; Internal Allocation Decision; Resource-Based View; Dynamic Capabilities; Transaction Cost Economics; Agency Theory; New Public Management; Organizational Theory;

   Abstract : The concept of in- or outsourcing has been researched extensively in a private organizational context, in contrast to a public organizational context. This thesis uses a novel approach by applying the in- or outsourcing concept within a larger public organization. READ MORE

4. 3. Discovering Consumer Complaint Behavior in Online Food Delivery

   University essay from Lunds universitet/Institutionen för tjänstevetenskap

   Author : Ziyuan Liang; Szu Yuan Wang; [2021]
   Keywords : Complaints; consumer behavior; online food delivery; dissatisfaction.; Social Sciences;

   Abstract : Online food delivery is becoming increasingly popular and has attracted more and more attention of scholars. However, the study on online food delivery faces a gap of consumer complaints. Those complaints can help service providers improve their service and business. READ MORE

5. 4. Fostering Knowledge sharing through HRM practicesin Competence Call Center

   University essay from Högskolan Dalarna/Institutionen för kultur och samhälle

   Author : Nicklas Larsson; Emmanuel Ekedozie; [2021]
   Keywords : Knowledge; Knowledge management; Tacit Explicit Knowledge; codification; and non-codification; HRM practices;

   Abstract : It is no longer news that organizations are now highly dependent on knowledge assets as a primary source of competitive advantage. It is for this reason that knowledge is considered as powerful because it one aspect that guarantees sustainable source of success of any organization. READ MORE

6. 5. Communication works for those who work at it – John Powell, An empirical study investigating the influence of corporate brand identity on brand performance

   University essay from Lunds universitet/Institutionen för strategisk kommunikation

   Author : Vanja Johnsson; Adrienne Daudi; [2020]
   Keywords : Corporate brand identity; brand performance; corporate branding; brand management; Social Sciences;

   Abstract : In recent years, corporate branding and its potential benefits on brand performance has become an increased area of interest for both researchers and communication professionals. This study aims to deepen and increase knowledge about the concept of corporate brand identity and its influence on brand performance in the communications sector and answer the research question; How do the dimensions of corporate brand identity influence brand performance within the communications sector? To achieve this, a quantitative approach was employed and the B2B service brand identity scale as well as the Brand performance scale was used to measure the influence through a digital survey in 14 Swedish agencies with a total of N=105 respondents. READ MORE