Essays about: "service interactions"

Showing result 1 - 5 of 158 essays containing the words service interactions.

  1. 1. What if…? – How AI Chatbots Could Reconfigure Grocery Shopping In-store

    University essay from Göteborgs universitet/Graduate School

    Author : Hans Krugenberg; Kevin Ruf; [2023-07-03]
    Keywords : Digitalisation; Artificial Intelligence; Chatbots; Practice Theory; Retailing; Focus Groups;

    Abstract : In the light of the rapid development of AI technology, this paper aims to explore how the integration of the novel application of an AI chatbot would reconfigure the practice of grocery shopping in brickand- mortar stores contributing to the trend of self-service. Based on a hypothetical scenario discussed in focus groups and drawing on practice theory, the study points out that, by adding this new element, the links between the elements of the practice would change, inducing a change in meaning from purely functional to more inspirational. READ MORE

  3. 2. Question-answering chatbot for Northvolt IT Support

    University essay from Uppsala universitet/Signaler och system

    Author : Daniel Hjelm; [2023]
    Keywords : Artificial intelligence; Chatbot; Natural language processing; Natural language understanding; Machine learning; Deep learning; Transformer; Question answering; Conversational agents; Conversational AI;

    Abstract : Northvolt is a Swedish battery manufacturing company that specializes in the production of sustainable lithium-ion batteries for electric vehicles and energy storage systems. Established in 2016, the company has experienced significant growth in recent years. READ MORE

  4. 3. Value creation within a digital service platform through the lens of service-dominant (S-D) logic : A case study of Eljun’s digital payment platform

    University essay from Uppsala universitet/Industriell teknik

    Author : Lena Baum; Imge Günes; [2023]
    Keywords : value creation; value co-creation; value proposition canvas; digital platform; service-dominant logic;

    Abstract : The number of companies who base their business model on digital platforms has increased in the recent years. Successful examples of digital platforms are e.g., Airbnb, Klarna or Uber. READ MORE

  5. 4. SDL, qualitative research on service chatbots’ co-destruction impact on consumer ecosystem.

    University essay from Jönköping University/IHH, Företagsekonomi

    Author : Daniele Galizzi; Dilyan Valentinov Peshev; [2023]
    Keywords : Chatbots; AI; Value Co-Creation; Value Co-Destruction; Service Ecosystem; Customer Service;

    Abstract : This study is rooted in the Service Dominant Logic (SDL) theory and explores the phenomenon of value co-destruction, the context being chatbot-mediated customer service, with a focusing on chatbots affiliation with value-co-destruction and on the impacts outsideof the dyadic relationship between the service provider and receiver, described as the broader consumer ecosystem. It is evident that the relationship between businesses and consumers is being revolutionized through the implementation of chatbots, claiming benefits such as improved operational efficiency, and non-time specific service. READ MORE

  6. 5. Booming or Baffled : Investigating Baby Boomers’ Attitudes Toward Self-Service Technology and Personal Service Encounters in the Hotel Industry

    University essay from Linnéuniversitetet/Institutionen för marknadsföring och turismvetenskap (MTS)

    Author : Joan Parvazi Nia; Daniel Regnér; [2023]
    Keywords : service encounter; self-service technology; SST; customer experience; baby boomers; BB; hotel industry; attitude; hospitality;

    Abstract : The hospitality industry is increasingly incorporating self-service technology, suchas online booking systems, automated check-in and check-out, and in-roomtechnology, to enhance the customer experience and streamline operations. However,there is limited research on the adoption and usage of self-service technology bybaby boomers (BB) in this industry. READ MORE