Essays about: "service management in hospitality"

Showing result 1 - 5 of 12 essays containing the words service management in hospitality.

  1. 1. The Role of Self-Service Technology in Enhancing Value : An Exploratory B2B Case Study from a Business Model Perspective

    University essay from KTH/Skolan för industriell teknik och management (ITM)

    Author : Theodor Bengtsson; Jonas Hägerlöf; [2023]
    Keywords : Self-service technology; business model; value; sustainability; B2B; IT procurement; Self-service technology; affärsmodell; värde; hållbarhet; B2B; IT-inköp;

    Abstract : As digitalization and sustainability evolves, the environment in which businesses operate constantly change. Value perceptions shift as a result of this and become increasingly multifaceted. Businesses must therefore adapt their business models. This is an issue within B2BIT procurement processes which are object to continuous change. READ MORE

  3. 2. Inclusive tourism for people with a mobility disability in Zimbabwe

    University essay from Umeå universitet/Institutionen för geografi

    Author : Wendy Simbisai Mubaiwa; [2022]
    Keywords : Inclusive tourism; Mobility disability; Zimbabwe;

    Abstract : In this 21st Century, the global increasing population of disabled people has led to the demand for the inclusion of the mobility disability in various sectors of life, among them, the tourism sector. imminent. The demand by the tourists with mobility disability to access tourism facilities triggered the need to carry out this research. READ MORE

  4. 3. What is school food service quality? (part 1) : exploring perceptions of service quality among children and food service professionals in Sweden

    University essay from Högskolan Kristianstad/Fakulteten för naturvetenskap

    Author : Maria Trymell; [2021]
    Keywords : Food service management; service quality; food choice; school food; hospitality;

    Abstract : Background: Every year 260 million lunch meals are served in Swedish schools. To design sustainable meals that are eaten and appreciated by the children, not only the food is important but also to understand how the meeting between the Food Service Professionals (FSP) and the children, and part of the service provided, affects the children's overall meal experience. READ MORE

  5. 4. “Beyond Goods and Services": an application of the Experience Economy and Strategic Management in the Restaurant Industry : A qualitative study of restaurant professionals

    University essay from Umeå universitet/Företagsekonomi

    Author : Estelle Larrouquet; Alexia Groga-Bada; [2020]
    Keywords : ;

    Abstract : “In a world saturated with largely undifferentiated goods and services, the greatest opportunity for value creation resides in staging experiences” (Pine & Gilmore, 2011, p. ix). This observation is more than ever actual. Nowadays, organizations must face intense competition and struggle to differentiate themselves. READ MORE

  6. 5. Human Resource Management Strategies in Hospitality Industry : Employees’ competence, attitude, behavior and organizational operation (management perspective)

    University essay from Högskolan Dalarna/Företagsekonomi

    Author : Elham Gheliji; [2019]
    Keywords : Hotel industry; Human resource management and strategy; Human resource practices; Employees’ skills and competences; Employees’ satisfaction; Employees’ performance; Employees’ attitude and behavior;

    Abstract : The current study demonstrates human resource strategies in hospitality industry (Hotel segment) and its impact on employee competencies and skills. The human resource management enhances employee performance and their credibility to maximize overall firm goals in hotel segment. READ MORE