Essays about: "service quality, restaurants"

Showing result 1 - 5 of 13 essays containing the words service quality, restaurants.

1. 1. From Plate to Palate: Elevating Customer Experience Management and Satisfaction : A case study of Swedish fine dining restaurants

   University essay from Linnéuniversitetet/Institutionen för marknadsföring och turismvetenskap (MTS)

   Author : Benmakhlouf Sara; Rodrigo Fajardo; [2023]
   Keywords : Fine dining restaurants; customer experience; customer satisfaction; five aspects of a meal model; service blueprints; service clues and messages;

   Abstract : Customer experience is a broad topic that can cover several different branches,fields and industries. Various researchers have done significant work into thetopic, yet it still has gaps of fragmentation and an overall understanding on howto manage it. READ MORE

3. 2. Discovering Consumer Complaint Behavior in Online Food Delivery

   University essay from Lunds universitet/Institutionen för tjänstevetenskap

   Author : Ziyuan Liang; Szu Yuan Wang; [2021]
   Keywords : Complaints; consumer behavior; online food delivery; dissatisfaction.; Social Sciences;

   Abstract : Online food delivery is becoming increasingly popular and has attracted more and more attention of scholars. However, the study on online food delivery faces a gap of consumer complaints. Those complaints can help service providers improve their service and business. READ MORE

4. 3. Sales Forecasting by Assembly of Multiple Machine Learning Methods : A stacking approach to supervised machine learning

   University essay from Umeå universitet/Institutionen för matematik och matematisk statistik

   Author : Anton Falk; Daniel Holmgren; [2021]
   Keywords : machine learning; statistical learning; statistics; random forest; xgboost; sarima; stacking; support vector regression; svr; linear regression; sales; sales forcasting; forecasting; time series;

   Abstract : Today, digitalization is a key factor for businesses to enhance growth and gain advantages and insight in their operations. Both in planning operations and understanding customers the digitalization processes today have key roles, and companies are spending more and more resources in this fields to gain critical insights and enhance growth. READ MORE

5. 4. Towards increasing the quality of service at traditional restaurants : - by design of a digital artefact

   University essay from Linnéuniversitetet/Institutionen för informatik (IK)

   Author : Emil Lendrén; [2021]
   Keywords : Digitalization; Digital transformation; Digital artefact; Information system; Traditional restaurant; Service quality; Design research; Allocation of time;

   Abstract : In this thesis, the reader will follow a design research project, which was initiated based on a situation of not getting the expected quality of service from the staff, when visiting a traditional restaurant. The aim of the study was to solve the experienced problematic situation by constructing an information system, but also to contribute to the greater body of knowledge regarding artefact design, service quality and customer experience. READ MORE

6. 5. Assessing a restaurant service quality using the DINESERV model : A quantitative study on Pizza Hut

   University essay from Umeå universitet/Företagsekonomi

   Author : Habtamu Abezie; [2020]
   Keywords : DINESERV; Service quality; Customer satisfaction; Restaurant;

   Abstract : Abstract Customers are the main reason behind every companies’ survival in the market. And winning their interest has now become the concern for company owners and managers as well. However, many factors can affect the customer's satisfaction in the marketing environment. Among the determinants, service quality takes the most substantial part. READ MORE