Essays about: "service quality and culture"

Showing result 1 - 5 of 52 essays containing the words service quality and culture.

1. 1. A Qualitative Analysis of the Impact of Artificial Intelligence (AI) Adoption (Focusing on Machine Learning (ML)) on the Organizational Capabilities of the Telecom Industry in Sweden and Finland

   University essay from Blekinge Tekniska Högskola/Institutionen för industriell ekonomi

   Author : Neeraj Verma; [2023]
   Keywords : AI; R D; Industry 4.0; Qualitative Analysis; Innovation; Machine Learning; Business Performance; People and Culture; Process and Organization; Telecom; Technology.;

   Abstract : The German government's "Industry 4.0" paradigm transforms technology application across domains using real-time data and connectivity. The telecom sector's reliance on digital, software-driven infrastructure for real-time data and connectivity is paramount. READ MORE

3. 2. Rethinking social care services for elderly persons in Zambia

   University essay from Lunds universitet/Socialhögskolan; Lunds universitet/Sociologiska institutionen; Lunds universitet/Sociologi

   Author : Annette Hatembo; [2022]
   Keywords : Ageing; elderly people; family; community; caregiving; old people’s home; social care.; Social Sciences;

   Abstract : The Elderly people in Zambia face numerous challenges resulting from high poverty levels, stigma, and social exclusion, poor service provision in old people's homes, and lack of proper care and support from family and the public. In addition, changes in population ageing have also resulted in increased longevity affecting the obligatory responsibilities of the state and the family to meet individual needs in caregiving adequately. READ MORE

4. 3. Retaining Customers in Rapidly Growing Environments : A Study on Customer Retention in High Growth Firms

   University essay from Uppsala universitet/Företagsekonomiska institutionen

   Author : Axel Olsson; [2022]
   Keywords : Customer Retention; High growth firms; Culture; Customer Service; Relationship bonds.;

   Abstract : Customer retention is crucial for a firms long term success and its application and dynamics are particularly interesting in the context of high growth firms. High growth firms are commonly characterised by having limited resources and operating in constant change in structure and routines which can affect the way the firms are able to work with customer retention. READ MORE

5. 4. How the Covid-19 pandemic has affected the leadership and the direction of the organization

   University essay from Mittuniversitetet/Institutionen för kvalitets- och maskinteknik

   Author : Sharmineh Kakoulidis; Dekyi Hederstedt; [2021]
   Keywords : Covid-19 pandemic; TQM Total quality management ; change management; direction of the organization; customer need; organizational culture; leadership during crisis; empathy; digital communication channels; digital competence; value-based leadership; self-leadership; authentic-leadership; goal oriented leadership; empathetic leadership; trust based leadership; health-enhancing leadership; systems thinking; innovation; creativity; team; togetherness; reflection; conscious decisions; profitability; work smarter; Covid-19 pandemin; TQM Total quality management ; förändringsledning; ledning av organisation; kund behov; organisationskultur; leda under kris; empati; digitala kommunikationskanaler; digital kompetens; värdebaserat ledarskap; själv ledarskap; autentiskt ledarskap; målorienterat ledarskap; empatiskt ledarskap; tillitsbaserat ledarskap; hälsofrämjande ledarskap; systems thinking; innovation; kreativitet; grupp; togetherness; reflektion; medvetna beslut; lönsamhet; arbeta smartare;

   Abstract : Syftet med denna magisteruppsats har varit att utforska hur Covid-19 pandemin har påverkat ledarskapet och organisationens riktning.    Covid-19 pandemin har påverkar olika delar av ledarskapet. Resultaten visar tydligt att chefer känner sig överbelastade eftersom de måste hantera många administrativa uppgifter och alternerande möten. READ MORE

6. 5. Sustainability assessment of sanitation systems in El Alto, Bolivia : A pre-study

   University essay from Uppsala universitet/Institutionen för geovetenskaper

   Author : Malin Smith; [2020]
   Keywords : Sustainable sanitation; peri-urban; urine-diverting dry toilet; waste stabilization pond; stakeholder; Hållbar sanitet; peri-urban; urinsorterande torrtoalett; stabiliseringsdamm; intressent;

   Abstract : The Sustainable Development Goal (SDG) Target 6.2 aims at providing access to adequate and equitable sanitation and hygiene for all and to end open defecation by 2030. Yet, 47 % of the population in Bolivia lacked access to basic sanitation services in 2012. READ MORE