Essays about: "service quality and customer satisfaction questionnaire"

Showing result 21 - 25 of 40 essays containing the words service quality and customer satisfaction questionnaire.

1. 21. Customer Satisfaction within Live Performing Arts: The Case of Programbolaget i Jönköping

   University essay from IHH, Företagsekonomi

   Author : Aliaksandra Ramanava; Maria Franziska Scholl; [2012]
   Keywords : Non-profit cultural institution; live performing arts; services marketing mix; service quality; SERVPERF; customer satisfaction; customer expectation;

   Abstract : Live performing arts are one of the most important heritages, defining the cultural identity of a society. Since live performing arts are cultural services, the process of experiencing them is pivotal in forming satisfaction on the customer side. READ MORE

3. 22. Antecedents of positive word-of-mouth on social media

   University essay from Ekonomihögskolan, ELNU

   Author : Jonathan Book; Jesper Lindahl; Emanuel Nergård; [2012]
   Keywords : quality; interaction; service recovery; satisfaction; word-of-­mouth; word of mouth; WOM; social media; facebook; relationship marketing;

   Abstract : Word-of-mouth is positive or negative communication between customers. Word-of-mouth has been recognized as an effectiveand credible marketing source but stillrecognizedas the least understood marketing strategy. READ MORE

4. 23. Buyers' and users' perception of satisfaction : - A quantitative case study of the educational services provided by Revenues

   University essay from Handelshögskolan vid Umeå universitet

   Author : Mattias Källström; Gabriella Gall; [2011]
   Keywords : ;

   Abstract : Due to the increased competition in the service sector, and the increase of customers’ ability to spread their thoughts and experiences about different services, the pressure on the companies operating in the service sector has increased rapidly. We have conducted an investigation of a specific case of Revenues, a service company operating in Umeå, with both private and public customers. READ MORE

5. 24. The impact of service quality in customer satisfaction case of "One Bank"

   University essay from Institutionen för teknik och samhälle

   Author : Abu Nayam; Mohammad Rezaul Karim; [2011]
   Keywords : ;

   Abstract : The aim of this thesis is to gather more knowledge about the impact of service quality on customer satisfaction in “One bank Ltd” in Bangladesh. Nowadays the market of the serviceproviding firm is highly competitive and the expectation of the customer is increasing. READ MORE

6. 25. Service Quality Relevance in Nigeria : Evidence from Zain Mobile

   University essay from Blekinge Tekniska Högskola/Sektionen för management

   Author : Oladayo ODUJOBI; [2011]
   Keywords : Customer Service; SERVQUAL; service Quality;

   Abstract : Customer satisfaction is an increasing challenge for telecommunication companies. In the last few years, the mobile telecom market has witnessed a substantial growth and rapid changes globally, as well as domestically in Nigeria. Customer satisfaction is a critical issue in the success of any business system. READ MORE