Essays about: "service quality banking sector questionnaire"

Found 2 essays containing the words service quality banking sector questionnaire.

1. 1. "How convenience, employees and servicescape, influenced by cultural differences, affect customer experience in banks" : a cross-cultural study comparing Sweden and the United States.

   University essay from Högskolan Kristianstad/Sektionen för hälsa och samhälle

   Author : Dylberina Koci; Amanda Sidark; [2014]
   Keywords : Banks; customer experience; convenience; employees; servicescape; cross-cultural; cultural differences; Hofstede; masculinity vs. femininity; Sweden; the United States;

   Abstract : The importance of customer experience in the banking sector is steadily increasing due to product similarity, competition and the global expansion. Additionally, in the twenty-first century, the focus has shifted from a service-based to an experience-based economy where senses, feelings, impressions, perceptions and emotional connections have become central. READ MORE

3. 2. The impact of service quality in customer satisfaction case of "One Bank"

   University essay from Institutionen för teknik och samhälle

   Author : Abu Nayam; Mohammad Rezaul Karim; [2011]
   Keywords : ;

   Abstract : The aim of this thesis is to gather more knowledge about the impact of service quality on customer satisfaction in “One bank Ltd” in Bangladesh. Nowadays the market of the serviceproviding firm is highly competitive and the expectation of the customer is increasing. READ MORE