Essays about: "service quality customer complaint"

Showing result 1 - 5 of 7 essays containing the words service quality customer complaint.

  1. 1. Effects of Perceived Risks on Online Shopping Behavior

    University essay from Mittuniversitetet/Institutionen för ekonomi, geografi, juridik och turism

    Author : Abu Bakr Nadeem Azhar; [2019]
    Keywords : Online Shopping; Perceived Risks; Online buyers; Online non-buyers; Online Shopping Behavior;

    Abstract : Online shopping is rapidly expanding across the globe including developing markets. The consumer is under the perception of different types of risks associated with online shopping which may damage him. READ MORE

  3. 2. The Consequences of Consumer Brand Hate - A Case Study of Anti-branding Websites in the Airline Industry

    University essay from Lunds universitet/Företagsekonomiska institutionen

    Author : Lisa Scheider; Brittany Purkis; [2016]
    Keywords : Brand Hate; Anti-branding; Airline Industry; Consumer Brand Relationship CBR ; Consumer Complaint Behavior; Brand Avoidance; Consumer Dissatisfaction; Customer Service Quality.; Business and Economics;

    Abstract : Title: The Consequences of Consumer Brand Hate: A Case Study of Anti-branding Websites in the Airline Industry Seminar Date: May 30, 2016 Course: BUSN39 - Degree Project in Global Marketing Authors: Brittany Purkis, Lisa Scheider Advisor: Annette Cerne Keywords: Brand Hate, Anti-branding, Airline Industry, Consumer Brand Relationship (CBR), Consumer Complaint Behavior, Brand Avoidance, Consumer Dissatisfaction, Customer Service Quality. Purpose: The purpose of the study is to draw further understanding and investigate the hate relationship between a particular company and consumers and to develop theory in this area of study that has grown in relevance. READ MORE

  4. 3. Customer Loyalty: A case study of a local bank in Sweden

    University essay from Internationella Handelshögskolan

    Author : Sara Fransson; Karolina Lahdeaho; Therese Skoglund; [2011]
    Keywords : Customer loyalty; Relationship marketing; Complaint management; Service quality; Kundlojalitet; Relationsmarknadsföring; klagomålshantering; servicekvalitet;

    Abstract : Background: The financial services industry is a highly competitive and fragmented market. Firms are realizing the need and advantage of retaining customers rather than only focusing on acquiring new customers. Managers should focus on increasing customer satisfaction and communication levels as well as providing higher service quality. READ MORE

  5. 4. ANALYSIS OF TRAIN PASSENGER RESPONSES ON PROVIDED SERVICES (CASE STUDY PT KERETA API INDONESIA AND STATENS JARNVARGAR (SJ) AB, SWEDEN)

    University essay from

    Author : ABADI DWI SAPUTRA; [2010]
    Keywords : service standard; service guarantee; customer satisfaction; customer complaint handling; PT Kereta Api Indonesia; Statens Järnvägar SJ AB;

    Abstract : Railway is one of public transport mode on land transportation. Railways, as mass public transport modes, have unique characteristics. It has large capacity, high safety level, and free from traffic jam. Those characteristics make railway a primary public transportation. READ MORE

  6. 5. STUDY OF SERVICE QUALITY IN THE PUBLIC BUS TRANSPORT: CUSTOMER COMPLAINT HANDLING AND SERVICE STANDARDS DESIGN : CASE STUDY: TRANSJAKARTA BUSWAY AND VÄRMLANDSTRAFIK AB BUS

    University essay from Fakulteten för ekonomi, kommunikation och IT

    Author : Doddy Hendra Wijaya; [2009]
    Keywords : ;

    Abstract : .... READ MORE