Essays about: "service quality delivery and customer satisfaction"
Showing result 11 - 15 of 25 essays containing the words service quality delivery and customer satisfaction.
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11. Scan to Satisfaction : A qualitative approach: How the self-scanning technology affects the customer participation process and its outcomes.
University essay from Högskolan i Jönköping/IHH, FöretagsekonomiAbstract : Abstract In a constantly changing retail market environment, in which technology is observed as a key to strengthening the competitive advantage of the companies, self-service technology is in the center of the customer participation, and its resulting benefits are the task of this research to identify them. A few researchers have conducted a qualitative approach to understand the relationship between customer participation and its outcomes, customer satisfaction and customer loyalty. READ MORE
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12. The Impact of internet banking service quality on customer satisfaction in the banking sector of Ghana
University essay from Blekinge Tekniska Högskola/Sektionen för managementAbstract : The development of information and communication technology (ICT) in Sub-Saharan Africa over the last two decades is drastically altering the way business is done in Sub-Saharan Africa in general and Ghana in particular. The banking sector is no exception to this revolution. READ MORE
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13. How to deliver quality service : in Swedbank AB Gävle City
University essay from Avdelningen för ekonomiAbstract : Aim: service quality is a means to improving customer satisfaction and building up an excellent and profitable company. The actual activities of delivering service in Swedbank AB Gävle City are examined in order to assess how to deliver quality service. READ MORE
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14. The employee’s role in service delivery : the comparative case study of Posten Sweden and China Post
University essay from Avdelningen för ekonomiAbstract : This study can be used by Posten Sweden and China Post to understand their situation and the facts regarding service quality and the difference between the two. This study will also provide useful information for other post or logistic institutions ... READ MORE
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15. Internal Quality Management in Service Organizations: a theoretical approach
University essay from Fakulteten för ekonomi, kommunikation och ITAbstract : Service industry or service economy is now taking a big part of the whole economy. Service sector is still a fast growing market over the world, especially in the developing countries. The adoption of Total Quality Management (TQM), which focuses on customer satisfaction, was widely accepted by most service organization. READ MORE