Essays about: "service quality delivery and customer satisfaction"

Showing result 11 - 15 of 21 essays containing the words service quality delivery and customer satisfaction.

  1. 11. Internal Quality Management in Service Organizations: a theoretical approach

    University essay from Karlstads universitet/Fakulteten för ekonomi, kommunikation och IT

    Author : Lin Li; [2011]
    Keywords : Internal marketing; internal service; internal customer; quality management;

    Abstract : Service industry or service economy is now taking a big part of the whole economy. Service sector is still a fast growing market over the world, especially in the developing countries. The adoption of Total Quality Management (TQM), which focuses on customer satisfaction, was widely accepted by most service organization. READ MORE

  2. 12. E-Service Quality and Customer Satisfaction: A Study of Online Customers in Bangladesh

    University essay from Mittuniversitetet/Institutionen för samhällsvetenskap; Mittuniversitetet/Institutionen för samhällsvetenskap

    Author : Md. Hossen Miazee; Md Mostafizur Rahman; [2011]
    Keywords : ;

    Abstract : In twentieth century we have witnessed an extensive growth of internet based services, from small merchant to multi-organizations that are developing online services. Online delivery channel performing the e-service quality is the prime challenging concern that is the significant for customer satisfaction and their purchasing decision. READ MORE

  3. 13. Role of Information Technology in Lean Enterprise Systems

    University essay from Högskolan i Borås/Institutionen Ingenjörshögskolan; Högskolan i Borås/Institutionen Ingenjörshögskolan

    Author : Sayed Payam Dadkhah; Bhaskar Dubbaka; [2010]
    Keywords : lean; information technology; IT; lean-it; enterprise; quality;

    Abstract : With the fast a growth of the global economy and the competition in the world, all business enterprises are trying to deliver their products at the lowest possible price and at high quality. At the same time businesses should run in profit. This is possible by reducing waste and introducing new technology like information technology (IT). READ MORE

  4. 14. 'Online Shopping’ Customer Satisfaction and Loyalty in Norway

    University essay from Blekinge Tekniska Högskola/Sektionen för management

    Author : Pervaiz Ali and Sudha Sankaran; [2010]
    Keywords : Online shopping; Customer satisfaction; Loyalty; E-commerce; Norway;

    Abstract : The primary goal of this research is to analyze the customer satisfaction and loyalty of the online customers in Norway. The theoretical framework discusses in brief about the effects of customer loyalty and retention on customer satisfaction. READ MORE

  5. 15. The Aronda "Black Box" - Bridging the Gap of Mistrust in Insurance Service Relationships : A Study of Damage Adjustment as a Critical Episode

    University essay from Mälardalens högskola/Akademin för hållbar samhälls- och teknikutveckling; Mälardalens högskola/Akademin för hållbar samhälls- och teknikutveckling

    Author : William Kumassah; Mevludin Mujcinovic; [2010]
    Keywords : Service and Relationship management and marketing; relationship quality; critical incidents; damage adjustment; customer satisfaction; customer retention; insurance service relationship; perceived quality; service encounters; perceived quality; private insurances;

    Abstract : Problem: The nature of insurances, and indeed the customer-provider relationship in insurance services, lends itself to distinctive characteristics. These characteristics have particular implications on overall perceived service and relationship quality, and thus customer retention. READ MORE