Essays about: "service quality delivery and customer satisfaction"

Showing result 16 - 20 of 21 essays containing the words service quality delivery and customer satisfaction.

  1. 16. The Importance of People on Delivering Service Quality :   A study in Svenska Handelsbanken of Gävle

    University essay from Högskolan i Gävle/Institutionen för ekonomi; Högskolan i Gävle/Institutionen för ekonomi

    Author : Duoli Chen; Minxuan Yu; [2009]
    Keywords : People; Human resource strategy; Employee; Service culture; Service quality; Bank;

    Abstract : Aim: Banks in Sweden appear extend through different distribution channels. The role of branch banking has changed to provide advisory services and sell the banks' products and service which is an approach involves the people interactions. Service employees are associated with the organization service quality and customer satisfaction. READ MORE

  2. 17. The impact of employee empowerment on service quality and customer satisfaction in service organizations: a case study of Länsförsäkringar bank AB : The impact of employee empowerment

    University essay from Mälardalens högskola/Akademin för hållbar samhälls- och teknikutveckling; Mälardalens högskola/Akademin för hållbar samhälls- och teknikutveckling

    Author : Chigozim Peters; Elham Mazdarani; [2008]
    Keywords : customer satisfaction; employee empowerment; human resource mangement; organisational structure; customer perceived service quality;

    Abstract : COURSE: Bachelor Thesis in Business Administration, 15ECTSAUTHOURS:Peters Silvia Chigozirim. Elham Mazdarani.Flugsnappargatan 6, 3tr. Nybohovsbacken 99, 9tr. READ MORE

  3. 18. Sample Solutions as First Step to Knowledge Management

    University essay from Blekinge Tekniska Högskola/Avdelningen för programvarusystem

    Author : Jan Dielewicz; [2007]
    Keywords : Knowledge Management; Customer Relationship Management; Customer Knowledge Management; Ticket System; Customer Care;

    Abstract : Knowledge Management and Customer Care are regarded to be able to strengthen the competitive capability of a company. Knowledge Management is supposed to increase the innovative power for problem solving whereas Customer Relationship Management is supposed to increase the customer satisfaction and thereby the customer loyalty. READ MORE

  4. 19. Customers’ Perception of Quality in a B2B-setting : A Case Analysis of Kvaerner Pulping in Karlstad

    University essay from Karlstads universitet/Institutionen för ekonomi; Karlstads universitet/Institutionen för ekonomi; Karlstads universitet/Institutionen för ekonomi

    Author : Senka Catak; Sara Eriksson; Anna Gustavsson; [2006]
    Keywords : Business-to-Business B2B ; Quality; Customer Satisfaction;

    Abstract : This paper is based on an assignment from Kvaerner Pulping in Karlstad, a company that supplies complete factories, machines, and systems to the pulp industry worldwide. The assignment was to do a customer survey looking at customer satisfaction focusing on quality.Our main purpose with this paper is to study the concept of quality. READ MORE

  5. 20. Understanding Customers Attitudes towards Technology-Based Self-Service : A Case Study on ATMs

    University essay from Karlstads universitet/Fakulteten för ekonomi, kommunikation och IT; Karlstads universitet/Fakulteten för ekonomi, kommunikation och IT

    Author : Balasubrahmanyam Annam; Narasimha Rao Yallapragada; [2006]
    Keywords : Technology-Based Self-Service;

    Abstract : In the present society technological innovations are playing significant role in every phase of human life, human interaction with machines has become essential in service sector. In the past a number of efforts have been made in the literature of service marketing to understand how companies can better deliver their services with the help of self-service technology. READ MORE