Essays about: "service quality dimension thesis"

Showing result 1 - 5 of 11 essays containing the words service quality dimension thesis.

  1. 1. Service quality in telemedicine : A service evaluation of Europe's largest digital healthcare provider

    University essay from Luleå tekniska universitet/Institutionen för ekonomi, teknik, konst och samhälle

    Author : Joseph Harb; [2023]
    Keywords : Service quality; Consumer satisfaction; Telemedicine; KRY; SERVQUAL;

    Abstract : Purpose - This thesis strives to conduct a service quality evaluation of the telemedicine provider KRY to find out what factors in telemedicine service are influencing the performance the most. The research uses KRY as a reference point to find the factors in said service provider but also to help the entire industry of digital healthcare. READ MORE

  3. 2. Digital Dimension of Luxury Automotive Brands: A multiple case study investigating hedonic value creation online

    University essay from Linnéuniversitetet/Institutionen för marknadsföring och turismvetenskap (MTS)

    Author : Sara Horvath; Betty Sandberg; [2023]
    Keywords : Luxury Brands; Automotive Industry; Value Creation; Hedonic Value; Customer Experience; Digital Touchpoints; Customer Journey;

    Abstract : In recent years, there has been a notable shift in the conventional strategies employed by luxury automotive brands towards a more digitalized customer journey. This shift reflects the changing landscape of consumer behavior and the growing influence of technology in shaping customer experiences. READ MORE

  4. 3. Motives, Implementation and Side Effects : An interview study about the regionalisation of Sweden's Schengen visa management in Sub-Saharan Africa

    University essay from Linköpings universitet/Statsvetenskap

    Author : Albin Karlsson; [2023]
    Keywords : new public management; public diplomacy; Schengen visa management; Sweden; Sub-Saharan Africa;

    Abstract : A challenge when reforming public management is the potential risk of side effects as policy intentions often come with unintended consequences in practice. For the field of International Relations (IR), management reforms affecting the foreign service are particularly relevant as they go beyond the domestic context with potential implications also for state relations with foreign publics. READ MORE

  5. 4. Competition and Data Protection Law in Conflict : Data Protection as a Justification for Anti-Competitive Conduct and a Consideration in Designing Competition Law Remedies

    University essay from Uppsala universitet/Juridiska institutionen

    Author : David Bornudd; [2022]
    Keywords : competition law; antitrust; data protection law; GDPR; the charter of fundamental rights; the intersection of competition and data protection law; big tech; abuse of a dominant position; objective justifications; efficiencies; article 102 TFEU; consumer welfare; competition remedies; anonymization; big data; personal data; German Facebook Case; Google Fitbit; konkurrensrätt; konkurrensbegränsning; dataskydd; dataskyddsförordningen; missbruk av dominerande ställning; objektivt rättfärdigande; artikel 102 FEUF; anonymisering;

    Abstract : Competition and data protection law are two powerful regimes simultaneously shaping the use of digital information, which has given rise to new interactions between these areas of law. While most views on this intersection emphasize that competition and data protection law must work together, nascent developments indicate that these legal regimes may sometimes conflict. READ MORE

  6. 5. Service Quality in the Eyes of Sporadic Spectators : A Quantitative Study for HV71 with a Modified Sportscape Framework

    University essay from Jönköping University/IHH, Marketing and Logistics

    Author : Zimon Karlsson; Gustav Carlsson; [2020]
    Keywords : service quality; sporadic spectator; spectator sport; total service quality; HV71; hockey; services; service dimensions; quantitative study; fans; service kvalité; åskådare; åskådarsport; HV71; hockey; tjänster; kvantitativ studie; fans;

    Abstract : Introduction: Sports consumption is a unique human experience in which consumers invest both money and emotions where the game becomes the main focus of the event and constitutes what is known to be a sporting event. Sports organizations are required to track how their service quality is perceived during these events in order to understand the values of their spectators and to evaluate levels of satisfaction. READ MORE