Essays about: "service quality gap model case study"

Showing result 1 - 5 of 12 essays containing the words service quality gap model case study.

1. 1. Service Innovation Framework In Complex Healthcare System

   University essay from Högskolan i Halmstad/Akademin för företagande, innovation och hållbarhet

   Author : Rahul Lochab; [2021]
   Keywords : innovation; healthcare; service innovation;

   Abstract :  In the last two decades, Innovation in healthcare has brought about a significant transition from the conventional methods relating to activities within the healthcare system such as medical record journaling and patient diagnosis and additionally to the way clinical care is delivered to the patients. Service innovation as opposed to product innovation is the integration or positive increment of new or existing services cumprocesses in the system through the introduction of new methods, techniques, or abstract services. READ MORE

3. 2. Online customer experience in service settings : Analysing the customer expectations gap: a focus on the food delivery sector

   University essay from Jönköping University/Internationella Handelshögskolan

   Author : Ines Poncin; Julie Walter-Malcurat; [2021]
   Keywords : Customer experience; Customer Expectations Gap; Online Food Service;

   Abstract : Background: As the result of the constant business evolution and in addition to the 2020 worldwide sanitary crisis, online services demand has significantly increased. Shifting from a physical-based customer experience to an online customer-focused service providing. READ MORE

4. 3. A case study in consolidating the loss structure of different manufacturing sectors under lean context

   University essay from Lunds universitet/Produktionsekonomi

   Author : Hua Tong; Thi Minh Trang Dao; [2020]
   Keywords : Lean Manufacturing; Loss Deployment; Loss Structure; World Class Manufacturing WCM ; Technology and Engineering;

   Abstract : In the light of lean methodology, World Class Manufacturing requires continuous improvement in analyzing the losses to eliminate the wasteful resources and to boost the overall productivity. However, the standardized loss structure should be well-balanced to be general enough to cover the whole manufacturing procedure while being specific enough to point out the real issues happening for further improvement. READ MORE

5. 4. Enhancing an airline’s internal marketing to improve service quality and customer loyalty : A qualitative study expanding the Internal Marketing Model based on the case of Germania.

   University essay from Högskolan i Jönköping/IHH, Företagsekonomi

   Author : Daniela Westerlund; Hilz Leila; Paula Schmidt; [2019]
   Keywords : Service Quality; Customer Loyalty; Customer Satisfaction; Service Marketing; Internal Marketing; Airline Industry; Employee Motivation; Employee Empowerment;

   Abstract : Background: Due to the deregulation of the European airline industry within the 1980’s, competition between airlines has intensified greatly. The emergence of low-cost carriers has given rise to the competition on price. READ MORE

6. 5. Service Quality Perspective and Customer Satisfaction: : Xingya Technical Communication Company

   University essay from Högskolan i Gävle/Företagsekonomi

   Author : Yuan Chi; Yaqi Quan; [2016]
   Keywords : Service quality; Customer satisfaction; differentiated services; service promptness;

   Abstract : Aim: The purpose of this study is to investigate the evaluation and conceptualization of service quality and its interactive impacts for customer satisfaction. This study provides some positive and constructive proposal to make up the service gap ,and provides preliminary results supported by SERVQUAL model to measure the mutual interactions between service quality and customer satisfaction. READ MORE