Essays about: "service quality improvement"

Showing result 11 - 15 of 118 essays containing the words service quality improvement.

  1. 11. How can we measure and evaluate transportation performance? - A case study at ICA South-West

    University essay from Göteborgs universitet/Graduate School

    Author : Fredrik Appelgren; [2021-06-11]
    Keywords : Transportation assessment; Transportation performance measurements; Metric areas; ICA South-West;

    Abstract : Transportation continues to be an important part of business operations, where efficient transportation is used as a competitive advantage, to reduce costs and to facilitate service quality. In this context, measuring and evaluating transportation performance is an essential aspect of ensuring that goal targets and certain levels of performance are achieved. READ MORE

  3. 12. The road towards the flawless residence : A case study in process- and quality management

    University essay from KTH/Byggteknik och design

    Author : Conny Andersson; David Björk; [2021]
    Keywords : Experience feedback; Process control; CSI; Customer Satisfaction Index; Continuous improvement; Quality control.; Erfarenhetsåterföring; processarbete; kvalitetsstyrning; NKI; förbättringsarbete.;

    Abstract : This study was initiated to examine whether processes of the construction company JM ABare followed and how they can be streamlined, if the targeted goals are reached, and whenand why prescribed routines are abandoned. The study was carried out through onlinequalitative interviews with supervisors at nine examined construction projects, and withofficials within the JM AB organization. READ MORE

  4. 13. Assessing a restaurant service quality using the DINESERV model : A quantitative study on Pizza Hut

    University essay from Umeå universitet/Företagsekonomi

    Author : Habtamu Abezie; [2020]
    Keywords : DINESERV; Service quality; Customer satisfaction; Restaurant;

    Abstract : Abstract Customers are the main reason behind every companies’ survival in the market. And winning their interest has now become the concern for company owners and managers as well. However, many factors can affect the customer's satisfaction in the marketing environment. Among the determinants, service quality takes the most substantial part. READ MORE

  5. 14. TICaP : Technology Improvement for Care Planing

    University essay from Högskolan i Halmstad/Akademin för ekonomi, teknik och naturvetenskap

    Author : Lovisa Johansson; Jesper Johansson; [2020]
    Keywords : informationsteknologi; kommunikationsteknologi; hemtjänst; vårdeffektivisering;

    Abstract : En stor del utav dagens vårdtagare är äldre personer och majoriteten utav dessa vill kunna bo kvar i det egna hemmet under så lång tid som möjligt. Det som oftast hindrar dem är deras olika behov och funktionshinder som gör att de ständigt är i behov av någon annans hjälp. READ MORE

  6. 15. Value Stream Analysis of Online Deliveries at Ecommerce Department in a Logistic Company

    University essay from Jönköping University/JTH, Produktionsutveckling

    Author : Raghunandan Bangalore Rajanna; Harvind Prasad Nallaye karthikeyan; [2020]
    Keywords : Lean Production; Value Stream Mapping; Value stream analysis; Material and Information Flow; Cycle Time; Lead Time;

    Abstract : Lean production is one of the proven approaches for identifying and eliminating the activities that do not add value to the customers and delivering and provide the best possible quality service to customers. Implementation of lean is deemed to be feasible in any organization regardless of its size or industry background. READ MORE