Essays about: "service quality in healthcare"

Showing result 1 - 5 of 17 essays containing the words service quality in healthcare.

  1. 1. Exploring Needs and Designing an Interactive Service to Empower Home Dialysis Patients in their Everyday Life

    University essay from Lunds universitet/Ergonomi och aerosolteknologi

    Author : Ebba Ahlberg; Paula Carlsson; [2019]
    Keywords : dialysis; empowerment; interaction design; user experience; thematic analysis; Technology and Engineering;

    Abstract : The average life expectancy for people around the world is higher than ever before. Older people are at higher risk of suffering from chronic diseases, including chronic kidney disease. Patients with dysfunctional kidneys need dialysis. The main function of the kidneys is to clean the blood from waste products and excess water. READ MORE

  2. 2. Patient experience surrounding service failure in Swedish public healthcare: a qualitative study of patient perceptions

    University essay from Högskolan i Jönköping/IHH, Företagsekonomi

    Author : Maria Gustafsson; [2019]
    Keywords : service failure; service quality; service recovery; customer expectations; customer perceptions; patient experience; patient perceptions; patient dissatisfaction; healthcare; medical care; servicemisslyckande; servicekvalité; felhantering; kundförväntningar; patientförväntningar; patienterfarenheter; svensk offentlig sjukvård;

    Abstract : Background: Swedish healthcare is frequently claimed to be top class. A view not only communicated by politicians and the media, but also shared by an average citizen - for decades. Certain statistical indicators seem to support this: Sweden historically scores very high in life expectancy, stroke and cancer survival and infant mortality. READ MORE

  3. 3. Voicing Aspirations to be Heard

    University essay from Malmö universitet/Kultur och samhälle

    Author : Isobel Spaven-Donn; [2019]
    Keywords : ;

    Abstract : Quality of maternal healthcare is one of the many pervasive public health challenges facing India. Maternal healthcare is defined as a fundamental human right and a crucial development issue by the UN, with direct links to the progress towards achieving the Sustainable Development Goals, especially reducing poverty (SDG1), ensuring healthy lives (SDG3) and achieving gender equality (SDG5). READ MORE

  4. 4. Migration and Health Care Utilization: An Empirical Analysis of the Impact of Migrants on Hospital Congestion in Italy.

    University essay from Handelshögskolan i Stockholm/Institutionen för nationalekonomi

    Author : Jacopo Lunghi; [2019]
    Keywords : Health: Government Policy; Regulation; Public Health; Health Behavior; International Migration;

    Abstract : The effect of migrants on public health care in the host country is an important component of the economic and political discourse about immigration. Lack of familiarity with the healthcare system and systematically different health status may drive patients of foreign origins to crowd medical facilities, affecting the quality of service provision. READ MORE

  5. 5. Nursing staff's experience of working in rural Tanzania - Interview study at two dispensaries in the northern parts of Tanzania.

    University essay from Malmö universitet/Hälsa och samhälle

    Author : Nike Johannesson; Mirijam Nyström; [2019]
    Keywords : Experience regarding work; Interview study; Nursing staff; Rural areas; Tanzania.;

    Abstract : Bakgrund: Enligt Tanzanias regering är ett av de första stegen för att uppnå målet om hälsa till alla, att tillse åtkomsten av tillräckligt med sjukvårdspersonal, med resurser nog att genomföra arbete av kvalité. För tillfället är dessa mål inte uppfyllda, och situationen är värre på landsbygden. READ MORE