Essays about: "service quality in hotel"

Showing result 1 - 5 of 26 essays containing the words service quality in hotel.

1. 1. Do reviews really affect your hotel decision? : A study about what impact reviews have on the consumers buying decision in the hotel industry.

   University essay from Jönköping University/IHH, Företagsekonomi

   Author : Sebastian Davidsson; [2023]
   Keywords : Hotel booking; Online reviews; Consumer decision making process; E-Word-of-mouth;

   Abstract : Background Today the hotel industry has become very digitalized compared to when there was only a travel catalogue to look in. Nowadays people search for information about hotels and read reviews from past guests online. There are different kinds of accommodations and lately it has become popular with shared services like Airbnb. READ MORE

3. 2. Job Satisfaction - A Key Factor or Not for the Luxurious Hotels In Bulgaria?

   University essay from Jönköping University/IHH, Företagsekonomi

   Author : Viliana Miroslavova Borisova; Derin Kate McIntyre; Desislava Stoyanova Nenova; [2023]
   Keywords : job satisfaction; drivers and hinders; hotels; hospitality industry; employee satisfaction; Bulgaria;

   Abstract : Background: Given the impact of job satisfaction on service quality and the value, job satisfaction holds significant importance in the hospitality industry. Understanding the drivers and hinders of job satisfaction is vital in an industry influenced by globalization and market competition. READ MORE

4. 3. The Desert of Talent in Hospitality Industry : A Qualitative Analysis on High Staff Turnover in Chinese Hotels

   University essay from Linnéuniversitetet/Institutionen för marknadsföring och turismvetenskap (MTS)

   Author : Xiaoxin Xing; [2023]
   Keywords : Hotel; Staff; High Turnover; Sustainability; Industry; Tourism; China;

   Abstract : This paper through qualitative research and the author's collection of relevant articles and materials explains the high turnover rate of hotel staff in China. Employee turnover refers to the behaviour of employees voluntarily or involuntarily terminating their labour relationship with an organization. READ MORE

5. 4. The Impact of Service Quality on Customer Satisfaction in Hotel Business Development : Correlation Between Customer Satisfaction and Service Quality

   University essay from Karlstads universitet

   Author : Dider Bhuian; [2021]
   Keywords : service quality; hotel industry; customer satisfaction; descriptive methodology;

   Abstract : This research aimed to study the correlation between customer satisfaction and service quality in the hotel business. It also outlines the significance of understanding customer satisfaction and how customers distinguish service delivery. Customers have changed prospects based on their consideration of service or product quality. READ MORE

6. 5. Autonomous Liquid Dispenser : A.L.D.

   University essay from KTH/Skolan för industriell teknik och management (ITM)

   Author : William Gan; Oliver Håkansson; [2020]
   Keywords : Mechatronics; Arduino; Autonomous Liquid Dispenser; Tilting; Ultraonic sensor; Linear actuator.; Mekatronik; Arduino; Vätskeautomat; Vinkel; Ultraljudsensor; Stegmotor.;

   Abstract : Our society has become more and more digitized and futuristic in the service sector. The urge of efficiency in order to maintain a stable income and profit is increasing in various businesses. One such business is the hotel and restaurant business which heavily relies on staff members being efficient. READ MORE