Essays about: "service quality in online banking"

Found 4 essays containing the words service quality in online banking.

1. 1. Service quality and its effect on customer satisfaction in online-banking : A quantitative study about the relationship between service quality and customer satisfaction

   University essay from Högskolan Kristianstad/Fakulteten för ekonomi

   Author : Oliver Bacetic; Adam Persson; [2018]
   Keywords : Customer satisfaction; Service quality; e-SERVQUAL; SSTs; TAM;

   Abstract : The continuous development and expansion of online-banking have significantly changed the way of conducting banking errands. The traditional bank is gradually perishing as online-banking takes over, leading customers and banks to acquire new ways of communicating. READ MORE

3. 2. Multi-dimensional focus of IT Strategic approach for Value Co-creation : A study of customer’s experience in online banking service system

   University essay from Institutionen för informatik

   Author : Dhanalakshmi Arumugam Malar; [2013]
   Keywords : Service-dominant S-D logic; Value co-creation; Value-in-use; Value co-destruction; service systems;

   Abstract : Service-dominant logic is the co-creation of value-in-use with service systems resources and customers. This study aims to approach strategy for value co-creation process from customer’s perspectives on self-service technology. READ MORE

4. 3. Quality Online Banking Services

   University essay from IHH, EMM (Entrepreneurskap, Marknadsföring, Management)

   Author : Vasya Kenova; Patrik Jonasson; [2006]
   Keywords : Service quality; SERVQUAL; Online banking services; E-SQ Instrument;

   Abstract : Using an already developed model for measuring the quality of online services, the authors of this thesis have developed and later on modified a theoretical model (instrument) for measuring the quality of online banking services in particular. Using quantitative research method including the design and distribution of a questionnaire, empirical data was collected on which statistical analysis has been performed. READ MORE

5. 4. E-banking and Service Quality Online

   University essay from Lunds universitet/Institutionen för tjänstevetenskap

   Author : Lejla Charif; Marcus Aronsohn; Huseyn Charif; [2006]
   Keywords : e-banking; service quality; servqual; human-computer interaction theory; swedish banking industry; Management of enterprises; Företagsledning; management; Business and Economics;

   Abstract : This thesis will present and discuss e-banking of four major banks in Sweden and the provided service quality required maintaining a good relationship to their customers. The thesis is based on interviews with representatives from the four banks and theories from researches within the field. READ MORE