Essays about: "service quality of travel agency"

Found 4 essays containing the words service quality of travel agency.

  1. 1. Medical Tourism : A study about motivational factors and the prerequisites for creating a competitive offer – with a Swedish perspective

    University essay from Institutionen för ekonomi och företagande

    Author : Nikolaos Christian Kyritsis Froelich; [2012]
    Keywords : Medical tourism; Push and Pull factors; Quality management; Product differentiation;

    Abstract : Medical tourism is a global emerging industry and is an important component of tourism., and operates on the basis of both individual and regional level. Medical tourism refers to a vacation that involves traveling across international borders to obtain a broad range of medical services. READ MORE

  3. 2. Relationship in Travel Agency: A case of Chinese International Travel Service

    University essay from Ekonomihögskolan, ELNU

    Author : Yingying Guo; Kai Sun; [2011]
    Keywords : ;

    Abstract : Bachelor Thesis, School of Management and Economics, Växjö University, 2FE10E Strategic Marketing, spring 2011 Authors: Guo Yingyiung, Sun Kai  Tutor: Viktorija Kalonaityte Examiner: Åsa Devine Title – Relationship in Travel Agency Background –With the social and economic development and people's living standards, travel service become a popular leisure time has come. Travel agencies are very sensitive services company because the customer wants the high quality of services to enjoy their travel. READ MORE

  4. 3. Service quality of Thai travel agency, Thailand Resor AB, in Sweden

    University essay from Akademin för hållbar samhälls- och teknikutveckling

    Author : Rotjarek Lumyong; Suppalak Suksom; [2009]
    Keywords : ;

    Abstract : The customers perceived all 5 SERVQUAL dimensions; tangibles, reliability, assurance, responstiveness, and empathy, pertaining service quality performance at low level when compared with their expectation. Thailand Resor AB should fulfill these 5 gaps and pay attention at assurance dimension concerning conveying trust and confidence because of the highest gap. READ MORE

  5. 4. Service Quality of Thai Travel Agency, Thailand Resor AB, in Sweden

    University essay from Akademin för hållbar samhälls- och teknikutveckling; Akademin för hållbar samhälls- och teknikutveckling; Mälardalens högskola; Akademin för hållbar samhälls- och teknikutveckling

    Author : Rotjarek Lumyong; Suppalak Suksom; [2009]
    Keywords : service quality; servqual model;

    Abstract : The customers perceived all 5 SERVQUAL dimensions; tangibles, reliability, assurance, responstiveness, and empathy, pertaining service quality performance at low level when compared with their expectation. Thailand Resor AB should fulfill these 5 gaps and pay attention at assurance dimension concerning conveying trust and confidence because of the highest gap. READ MORE