Essays about: "service quality"

Showing result 1 - 5 of 1215 essays containing the words service quality.

  1. 1. Decentralization - a route towards gender balance in municipal politics? Decentralization and wider women representation in municipal assemblies: evidence across countries

    University essay from Göteborgs universitet/Statsvetenskapliga institutionen

    Author : Lali Dvali; [2021-11-23]
    Keywords : Women s political representation; fiscal decentralization; municipal level; gender and politics;

    Abstract : This paper explores the relationship between the level of decentralization and women's political participation in local politics. Using the OLS regression analysis I ask whether fiscal decentralization fosters more gender-balanced politics at the municipal level and whether the quality of public service serves as a mechanism through which the relationship works. READ MORE

  2. 2. INFORMATION AND QUALITY OF GOVERNANCE IN NON-DEMOCRATIC SETTINGS A Geospatial Analysis of Media Access and Quality of Public Service Provision in Uganda

    University essay from Göteborgs universitet/Statsvetenskapliga institutionen

    Author : Klara Schönenberger; [2021-07-20]
    Keywords : Media Access; Accountability; Public Service Provision; Autocracies; Uganda;

    Abstract : This thesis investigated whether access to a non-state-owned radio station can improve the provision of public services at the district level as aspect of quality of governance in Uganda, depending on the visibility and street-discretion of the service. Thereby, this work attempts to fill the research gap on media access and quality of governance in a non-democratic setting. READ MORE

  3. 3. From Product to Service – The Customer Value of Servitization - A study examining the potential customer value of servitization of the indoor climate

    University essay from Göteborgs universitet/Graduate School

    Author : Constance Ekström Skeppstedt; Clara-Beatha Björck; [2021-07-07]
    Keywords : Servitization; Product-Service Systems; Indoor Air Quality; Indoor Climate; HVAC-R Industry; Customer Value; Property Owners;

    Abstract : In an environment that constantly changes and with increasing competition, firms struggle to staycompetitive. To be able to compete, firms have to differentiate. One way to do so is throughservitization. By offering customers services instead of products, firms can improve their offeringto customers by increased customization. READ MORE

  4. 4. Confounder Parsing for Text Matching

    University essay from Göteborgs universitet/Institutionen för data- och informationsteknik

    Author : Jannes Reichl; Johan Rönkkö; [2021-07-06]
    Keywords : Text matching; confounder parsing; causal inference; covariate balance; International Monetary Fund; policy evaluation;

    Abstract : In observational studies for policy evaluation, matching is used in service of causalinference to simulate randomization and thus reduce selection bias that might occurwhen treatment assignment differs systematically. This is done by balancing thedistribution of confounding covariates measured before treatments. READ MORE

  5. 5. How can we measure and evaluate transportation performance? - A case study at ICA South-West

    University essay from Göteborgs universitet/Graduate School

    Author : Fredrik Appelgren; [2021-06-11]
    Keywords : Transportation assessment; Transportation performance measurements; Metric areas; ICA South-West;

    Abstract : MSc in Logistics and Transport Management.... READ MORE