Essays about: "service quality"

Showing result 1 - 5 of 1093 essays containing the words service quality.

  1. 1. Research on Return Logistics in Online Shopping Environment - A case study of Taobao

    University essay from Göteborgs universitet/Graduate School

    Author : Sijia Yu; Wantong Zhao; [2020-06-22]
    Keywords : E-commerce environment; Return Logistics; Logistics model;

    Abstract : MSc in Logistics and Transport Management.... READ MORE

  2. 2. Game of Drones - Viability Study of Drone Deliveries in Swedish Rural Last Mile Transport

    University essay from Göteborgs universitet/Graduate School

    Author : Lena Persson; Ling Liu; [2020-06-22]
    Keywords : Drone; UAV; Last mile; B2C; Logistics; Rural area; Sweden;

    Abstract : MSc in Logistics and Transport Management.... READ MORE

  3. 3. A calculation framework and applicable tools to estimate freight rate and carbon emissions for road transport - A study at Volvo Group Trucks Operations

    University essay from Göteborgs universitet/Graduate School

    Author : Daqi Liu; [2020-06-17]
    Keywords : cost breakdown theory; cost elements; road freight rate; transport carbon emissions; transport service purchasing; Excel VBA; estimation framework;

    Abstract : MSc in Logistics and Transport Management.... READ MORE

  4. 4. The Relationship Between Service Quality, Customer Satisfaction and Brand Loyalty : A study comparing Generation X and Y in Sweden

    University essay from Jönköping University; Jönköping University; Jönköping University

    Author : Jennifer Hertzberg; Louise Rask; Samuel Bengtsson; [2020]
    Keywords : Brand Loyalty; Service Quality; Customer Satisfaction; Generation X; Generation Y;

    Abstract : Businesses are constantly trying to find new strategies that help them gain loyal customers, in order to avoid the considerable cost of attracting new customers. This thesis analyzes if service quality has any significant impact on brand loyalty, where customer satisfaction is used as an indicator for brand loyalty. READ MORE

  5. 5. Healthcare on the High Seas : A telemedical perspective on quality

    University essay from Linnéuniversitetet/Sjöfartshögskolan (SJÖ); Linnéuniversitetet/Sjöfartshögskolan (SJÖ)

    Author : Hugh Lars Haakon Storlien; Anton Davis Halldin; [2020]
    Keywords : Telemedicine; telemedical; TMAS; maritime healthcare; seafaring; health care; shipping; medical equipment; video consultation;

    Abstract : The Telemedical Assistance Service (TMAS) plays a vital role in medical care at sea by linking the medically responsible officers (MROs) on board with onshore physicians. This project aims to investigate telemedical providers’ perceptions of maritime health care quality today, as well as future potential improvements in this field. READ MORE