Essays about: "service quality"

Showing result 1 - 5 of 968 essays containing the words service quality.

  1. 1. CONCEPT FOR A PORTABLE ASSISTIVE LIFTING SEAT

    University essay from Högskolan i Jönköping/JTH, Industridesign

    Author : PABLO CALVIN LINARES; [2019]
    Keywords : Lifting seat; Locking mechanism; Plastic sheet; Democratic design; Product development; Industrial design; Product design; Ergonomics;

    Abstract : This project consists of the design of a concept for a portable assistive seat in collaboration with IKEA. The aim of the project is to create a solution that fits within the Omtänksam family of products and shares the company’s values of what is so-called Democratic Design: Form - Quality - Low Price - Function – Sustainability The Omtänksam Family is focused on products that can help the elderly to have a more comfortable life while blending with the home environment. READ MORE

  2. 2. Effects of servitization in the marketing processes of Software-as-a-Service : With focus on intangible aspects of Software-as-a-Service

    University essay from Luleå tekniska universitet/Institutionen för ekonomi, teknik och samhälle

    Author : Hanna Fahlberg; [2019]
    Keywords : Marketing; Marketing strategies; Servitization; Information technology; B2B; Business-to-business market; Cloud computing; Software-as-a-service”; SaaS; Service intangibility; Service marketing; Relationship; Relationship marketing; Transactional marketing; Value; Value creation;

    Abstract : During the past three decades vast advances in IT and computing have been made, which places a lot of pressure on the marketers. Cloud computing are now a widely used concept and are said to have servitized the whole IT-industry. A cloud-based solution that have received lot of attention recently are Software-as-a-service (SaaS). READ MORE

  3. 3. Admission Control In A Heterogeneous Software-Defined Network

    University essay from Mälardalens högskola/Akademin för innovation, design och teknik; Mälardalens högskola/Akademin för innovation, design och teknik

    Author : Subaharan Kailayanathan; Jimmy Norling; [2019]
    Keywords : Software Defined Networking; Quality of Service; Admission Control; Wireless Communication; Wireless Software Defined Network;

    Abstract : Software Defined Networking (SDN) provides centralized control by separating the control plane from the data plane on network devices. Subareas of networking such as Quality of Service (QoS) can greatly benefit from this separation as QoS policies can be provided globally for the network. READ MORE

  4. 4. Design and implementation of a data acquisition system with filter quality evaluation

    University essay from KTH/Kommunikationssystem, CoS

    Author : Örn Arnar Karlsson; [2019]
    Keywords : Data acquisition; Automation; Particulate matter filtration; Filter quality evaluation; Machine learning; Datainsamling; Automatisering; Partikelämnen filtrering; Filter kvalitetsutvärdering; Maskininlärning;

    Abstract : Particulate matter is a growing health concern that is considered to contribute to many diseases. To develop appropriate air filtration systems, we need to understand how particulate matter affects air filters. In this project, we implement an automated data acquisition system for an air filter test rig. READ MORE

  5. 5. Service Quality, Customer Satisfaction and Brand Loyalty in the Swedish Subscription Video On Demand-Industry : A mixed methods study on what factors of service quality affect customer satisfaction and brand loyalty within the subscription based video-on- demand services amongst 18-29 year olds in Sweden.

    University essay from Högskolan i Jönköping/IHH, Företagsekonomi; Högskolan i Jönköping/IHH, Företagsekonomi; Högskolan i Jönköping/IHH, Företagsekonomi

    Author : Elliot Strand; Viktor Sandell; Oliver Berg; [2019]
    Keywords : Subscription video on demand SVOD ; Service Quality; Customer Satisfaction; Brand Loyalty;

    Abstract : The main objective of this research is to measure the relation between different dimensions, or constructs of service quality with customer satisfaction and brand loyalty; thereby identifying the most important factors of service quality that affect customer satisfaction and brand loyalty, in the context of subscription video on demand (SVOD) services in the Swedish market. This study utilised a mixed methods approach divided into two stages, whereof the first involved multiple focus groups for collecting qualitative data. READ MORE