Essays about: "service recovery"

Showing result 1 - 5 of 78 essays containing the words service recovery.

  1. 1. The Factory of the Future: An analysis on buildings, HVAC, and heat recovery systems in order to reduce energy consumption

    University essay from Lunds universitet/Institutionen för energivetenskaper

    Author : Christina Naumburg; [2022]
    Keywords : HVAC; energy; consumption; electricity; industry; heat recovery; Technology and Engineering;

    Abstract : The industrial sector in Sweden accounted for 38 percent of the country’s total energy consumption in 2019. As the world’s focus has shifted drastically on energy consumption, the industry sector’s has as well due to energy initiatives and government-driven regulations. READ MORE

  2. 2. Humanitarian Logistics: The Outsourcing Collaboration with Logistics Service Providers in the UN System

    University essay from Jönköping University/Internationella Handelshögskolan

    Author : Katrin Kandler; Jennifer Siller; [2022]
    Keywords : Humanitarian Logistics; Logistics Service Providers; Outsourcing Collaboration; Selection Criteria for Collaboration; UN System; Disaster Cycle;

    Abstract : Background: Collaboration between humanitarian organisations and commercial as well as humanitarian logistics service providers has become of utmost importance when outsourcing logistics activities. Selection criteria for choosing suitable logistics service providers areessential for the success of outsourcing collaboration and disaster operations. READ MORE

  3. 3. Detection of performance anomalies through Process Mining

    University essay from Linnéuniversitetet/Institutionen för datavetenskap och medieteknik (DM)

    Author : Carmine Marra; [2022]
    Keywords : Process mining; Conformance Checking; performance anomalies; ERTMS ETCS; Railway system; complex computer systems.;

    Abstract : Anomaly detection in computer systems operating within complex environments,such as cyber-physical systems (CPS), has become increasingly popularduring these last years due to useful insights this process can provide aboutcomputer systems’ health conditions against known reference nominal states.As performance anomalies lead degraded service delivery, and, eventually,system-wide failures, promptly detecting such anomalies may trigger timelyrecovery responses. READ MORE

  4. 4. Are companies in Luleå not responding to negative reviews - and are consumers in Luleå reading the reviews?

    University essay from Luleå tekniska universitet/Institutionen för ekonomi, teknik, konst och samhälle

    Author : Johan Eriksson; Axel Rudling; [2022]
    Keywords : Electronic word-of-mouth; word-of-mouth; negative reviews; reviews; service recovery; eWOM; WOM; negative; positive; survey; Luleå;

    Abstract : People's engagements in social communities online have over recent years proven to be of great importance on others' opinions when purchasing products. Word-of-Mouth (WOM) has been around since ancient times and is a concept about consumers communicating with each other about their experience about services and products. READ MORE

  5. 5. Reaching the Service Recovery Paradox : Using the Anchoring Effect to Reduce Required Monetary Compensation

    University essay from Högskolan i Gävle/Avdelningen för ekonomi

    Author : Jesper Björkman; Nathalie Kron; [2022]
    Keywords : service failure; service recovery; service recovery paradox SRP ; anchoring effect; cognitive bias;

    Abstract : Aim: When service failures occur, companies must use service recovery actions to recover customer satisfaction. The service recovery paradox refers to the paradox which occurs when a customer is more satisfied after successful service recovery, than they would have been if no failure had occurred. READ MORE