Essays about: "service recovery"

Showing result 16 - 20 of 92 essays containing the words service recovery.

1. 16. Detection of performance anomalies through Process Mining

   University essay from Linnéuniversitetet/Institutionen för datavetenskap och medieteknik (DM)

   Author : Carmine Marra; [2022]
   Keywords : Process mining; Conformance Checking; performance anomalies; ERTMS ETCS; Railway system; complex computer systems.;

   Abstract : Anomaly detection in computer systems operating within complex environments,such as cyber-physical systems (CPS), has become increasingly popularduring these last years due to useful insights this process can provide aboutcomputer systems’ health conditions against known reference nominal states.As performance anomalies lead degraded service delivery, and, eventually,system-wide failures, promptly detecting such anomalies may trigger timelyrecovery responses. READ MORE

3. 17. Are companies in Luleå not responding to negative reviews - and are consumers in Luleå reading the reviews?

   University essay from Luleå tekniska universitet/Institutionen för ekonomi, teknik, konst och samhälle

   Author : Johan Eriksson; Axel Rudling; [2022]
   Keywords : Electronic word-of-mouth; word-of-mouth; negative reviews; reviews; service recovery; eWOM; WOM; negative; positive; survey; Luleå;

   Abstract : People's engagements in social communities online have over recent years proven to be of great importance on others' opinions when purchasing products. Word-of-Mouth (WOM) has been around since ancient times and is a concept about consumers communicating with each other about their experience about services and products. READ MORE

4. 18. Reaching the Service Recovery Paradox : Using the Anchoring Effect to Reduce Required Monetary Compensation

   University essay from Högskolan i Gävle/Avdelningen för ekonomi

   Author : Jesper Björkman; Nathalie Kron; [2022]
   Keywords : service failure; service recovery; service recovery paradox SRP ; anchoring effect; cognitive bias;

   Abstract : Aim: When service failures occur, companies must use service recovery actions to recover customer satisfaction. The service recovery paradox refers to the paradox which occurs when a customer is more satisfied after successful service recovery, than they would have been if no failure had occurred. READ MORE

5. 19. An exploratory scenario study on cruise ships' resilience and service quality in the context of the COVID-19 pandemic.

   University essay from Linnéuniversitetet/Institutionen för organisation och entreprenörskap (OE)

   Author : Emma Forslund; [2022]
   Keywords : Cruise ship; Cruises; Crew; ROPAX; Resilience; Organisational Resilience; Resilience Range; Service Quality; Service experience; Adaptive Change Cycle;

   Abstract : Although the cruise industry and ROPAX ships have achieved steady growth with increased capacity, innovative service provisions and constantly being prepared for events of emergencies, they were not prepared for the sudden COVID-19 pandemic, and the travel restrictions and No Sail order put a halt to their services. Organisational resilience has received a growing interest in the world since its capabilities can support organisations to anticipate, cope and adapt to internal or external changes due to a crisis or unexpected event. READ MORE

6. 20. Investigation of an automatic deployment transformation method for OpenStack

   University essay from Blekinge Tekniska Högskola/Institutionen för datavetenskap

   Author : Sai Vivek Gudipati; Vishwa Mithra Tatta; [2022]
   Keywords : Openstack; Deployment tools; Life-Cycle Management Tools; Migration; Backup and recovery;

   Abstract : Cloud computing is the on-demand availability of computer resources provided as a service over a network. OpenStack is an open-source cloud computing software. Deploying and operating OpenStack manually is a tedious process. To address this,life-cycle management tools have been developed. READ MORE