Essays about: "service satisfaction thesis"

Showing result 1 - 5 of 202 essays containing the words service satisfaction thesis.

1. 1. The language of risk: A quantitative study on the effects of presentation format in risk communication

   University essay from Handelshögskolan i Stockholm/Institutionen för marknadsföring och strategi

   Author : Andreas Lidin; Daniel Mira; [2024]
   Keywords : Risk Communication; Numeracy; Presentation Format; Natural Frequencies;

   Abstract : Consumers are faced with everyday decisions requiring understanding and interpretation of risks and probabilities. One area where the importance of good risk communication is particularly salient is in modern healthcare where shared medical decision making is a central feature. READ MORE

3. 2. Communication Professionals as the Office Factotum: A Study of Emotional Labour and Well-Being in the Communication Profession

   University essay from Institutionen för tillämpad informationsteknologi

   Author : Evelina Winberg; Jordan Thunell Idumwonyi; [2023-11-22]
   Keywords : communication professionals; emotional labour; emotional labour; job demands-resources theory; well-being;

   Abstract : This thesis investigated the concept of emotional labour for communication professionals in an internal communication context. Recently, the well-being of communication professionals has caught public attention in Sweden since the communication practitioner is considered an office factotum or all-purpose servant with numerous responsibilities and activities and is frequently overwhelmed by their multifaceted work assignments. READ MORE

4. 3. Question-answering chatbot for Northvolt IT Support

   University essay from Uppsala universitet/Signaler och system

   Author : Daniel Hjelm; [2023]
   Keywords : Artificial intelligence; Chatbot; Natural language processing; Natural language understanding; Machine learning; Deep learning; Transformer; Question answering; Conversational agents; Conversational AI;

   Abstract : Northvolt is a Swedish battery manufacturing company that specializes in the production of sustainable lithium-ion batteries for electric vehicles and energy storage systems. Established in 2016, the company has experienced significant growth in recent years. READ MORE

5. 4. The sudden rise of neobanks and the threat it poses upon the traditional banking system.

   University essay from Jönköping University/Internationella Handelshögskolan

   Author : Victor Lindström; Olof Nilsson; [2023]
   Keywords : ;

   Abstract : The aim of this paper is to investigate the emergence of neobanks in the financial services industry, and whether they pose a threat to traditional banks. To successfully answer this, gaps in previous research and studies were examined to generate three research questions. READ MORE

6. 5. Service quality in telemedicine : A service evaluation of Europe's largest digital healthcare provider

   University essay from Luleå tekniska universitet/Institutionen för ekonomi, teknik, konst och samhälle

   Author : Joseph Harb; [2023]
   Keywords : Service quality; Consumer satisfaction; Telemedicine; KRY; SERVQUAL;

   Abstract : Purpose - This thesis strives to conduct a service quality evaluation of the telemedicine provider KRY to find out what factors in telemedicine service are influencing the performance the most. The research uses KRY as a reference point to find the factors in said service provider but also to help the entire industry of digital healthcare. READ MORE