Essays about: "service tangibility"

Showing result 1 - 5 of 9 essays containing the words service tangibility.

1. 1. Service quality in telemedicine : A service evaluation of Europe's largest digital healthcare provider

   University essay from Luleå tekniska universitet/Institutionen för ekonomi, teknik, konst och samhälle

   Author : Joseph Harb; [2023]
   Keywords : Service quality; Consumer satisfaction; Telemedicine; KRY; SERVQUAL;

   Abstract : Purpose - This thesis strives to conduct a service quality evaluation of the telemedicine provider KRY to find out what factors in telemedicine service are influencing the performance the most. The research uses KRY as a reference point to find the factors in said service provider but also to help the entire industry of digital healthcare. READ MORE

3. 2. Work it Out - A Typology of Managerial Athleticism in Professional Service Firms

   University essay from Handelshögskolan i Stockholm/Institutionen för företagande och ledning

   Author : Ellen Dahlfors; Lea Koerner; [2023]
   Keywords : Managerial athleticism; Leadership; Professional service firms; Ideal type analysis; Typology;

   Abstract : In the past years, the interest in sports and fitness among executives has increased, coining the term managerial athleticism. This qualitative study explores the phenomenon of managerial athleticism and how it expresses itself in professional service firms. READ MORE

4. 3. Healthcare Management : Measuring patient satisfaction of service quality in Swedish dental clinics

   University essay from Högskolan i Halmstad/Akademin för ekonomi, teknik och naturvetenskap

   Author : Subhadra Namana; Sanar Al-Dori; [2018]
   Keywords : Healthcare management; dental clinics; patient satisfaction; Sweden; factors; Service quality;

   Abstract : ABSTRACT:Healthcare management is a field that is related to management, leadership, and service of anorganization. Due to high competition and change in the environment of healthcare organizations,managers need to embrace the innovation to respond to those changes and make the organizationsuccessful by improving the process, structure, and culture of the organization as well as to provideefficient and effective care that will lead to achieve patient satisfaction. READ MORE

5. 4. The SERVQUAL Measuring Instrument Applied in Assessing "Service Quality and customer Satisfaction" Case of Norrlands Universitets Sjukhuset - Umea

   University essay from Företagsekonomi

   Author : Lefe Edith Ndamnsa; [2013]
   Keywords : Service Quality; Service; Customer Satisfaction; Expectations and Perceptions; SERVQUAL.;

   Abstract : Service quality has become one of the key aspects among other factors that contribute to business growth and leading position in the business environment with mass competition. Service quality also plays a significant role in service sectors since due to its untouchable nature the features cannot be spelled out for consumers to directly make judgment before decisions are made. READ MORE

6. 5. The Effects of Customer Relationship Marketing Practices on Customer Satisfaction among the Customers of Ghana Oil Company Limited.

   University essay from Blekinge Tekniska Högskola/Sektionen för management

   Author : Sowu Avogbedoh; Freda Owusu Asamoah; [2011]
   Keywords : Customer Relationship Marketing; Customer Satisfaction; Tangibility; Responsiveness;

   Abstract : The Ghanaian economy has recently received massive growth for various reasons. However, much of the growth is attributed to the recent discovery of crude oil in commercial quantities. This phenomenon has led to the springing up of many Oil Marketing Companies (OMC’S) which of latest count has 84 OMC’S and counting. READ MORE