Essays about: "servicemöte"

Found 1 essay containing the word servicemöte.

  1. 1. Identifying the fundamentals of improvisation in the service encounter

    University essay from Karlstads universitet/Handelshögskolan

    Author : Linnea Björkman; Linn Söder; [2017]
    Keywords : service encounter; theatre; dramatization; service experience; drama; interaction; improvisation; servicemöte; teater; dramatisering; service; interaktion; improvisation;

    Abstract : The aim of this thesis is to bring understanding of what constitutes improvisation in the service encounter. The study adopts a qualitative approach using hidden observations to categorize different types of improvisation in the service encounter. READ MORE