Essays about: "servqual, employees"

Found 3 essays containing the words servqual, employees.

  1. 1. An Exploratory Study of Employees’ Perceptions on Service Quality in the Examinations Council of Zambia

    University essay from Lunds universitet/Företagsekonomiska institutionen

    Author : Pranyou Promkaew; Ronald Mwelwa Tembo; [2017]
    Keywords : service quality; employees’ perception; SERVQUAL; public organisation; qualitative approach; Business and Economics;

    Abstract : Service quality has been recognised as an important aspect for service organisations, however few studies have focused on service quality in public organisation, especially from the employee’s point of view. Employee perceptions are considered vital to the service quality in organisations as employees directly interact with customers and provide the services. READ MORE

  3. 2. The effectiveness of servqual in measuring service quality and the impact of technology on customer satisfaction

    University essay from Karlstads universitet/Fakulteten för ekonomi, kommunikation och IT

    Author : Andrey Mikhailov; Kungaba Cedric Pefok; [2010]
    Keywords : SERVQUAL; service quality; customer satisfaction; technology; self-service; coproduction; cocreation; service dominant logic; public transportation; customer complaints;

    Abstract : Service quality and customer satisfaction are becoming increasingly important in today‟s business environment which is characterised by fierce competition between the service providers. In this regard it is very imperative that companies assess themselves by measuring service quality. READ MORE

  4. 3. Customer satisfaction toward TrueMove customer service

    University essay from Akademin för hållbar samhälls- och teknikutveckling

    Author : Haider Raja Abbas; Chokaew Koobgrabe; Punyanuch Chutima; [2008]
    Keywords : TrueMove; Customer Satisfaction; Customer Service; Thailand Mobile Operator Market; TrueMove Shops Bangkok;

    Abstract : Title: Customer Satisfaction toward TrueMove Customer Service Problem Statement: How are TrueMove customers satisfied with the customer service provided at TrueMove shops in Bangkok? Purpose: To evaluate “whether” and “how” TrueMove customers are satisfied or dissatisfied with the customer service provided at TrueMove shops in the Bangkok region with the help of evaluation of service quality by customers of the shop. Theory and Methods: The research bases mainly on quantitative method; that is questionnaire method. READ MORE