Essays about: "servqual banking"

Showing result 1 - 5 of 7 essays containing the words servqual banking.

1. 1. Service quality and its effect on customer satisfaction in online-banking : A quantitative study about the relationship between service quality and customer satisfaction

   University essay from Högskolan Kristianstad/Fakulteten för ekonomi

   Author : Oliver Bacetic; Adam Persson; [2018]
   Keywords : Customer satisfaction; Service quality; e-SERVQUAL; SSTs; TAM;

   Abstract : The continuous development and expansion of online-banking have significantly changed the way of conducting banking errands. The traditional bank is gradually perishing as online-banking takes over, leading customers and banks to acquire new ways of communicating. READ MORE

3. 2. The Impact of internet banking service quality on customer satisfaction in the banking sector of Ghana

   University essay from Blekinge Tekniska Högskola/Sektionen för management

   Author : Richard Selassie Bebli; [2012]
   Keywords : Service quality and customer satisfaction.;

   Abstract : The development of information and communication technology (ICT) in Sub-Saharan Africa over the last two decades is drastically altering the way business is done in Sub-Saharan Africa in general and Ghana in particular. The banking sector is no exception to this revolution. READ MORE

4. 3. The Role Of Service Quality In Shaping Consumer Behaviour And It's Impact On Customer Base On Businesses

   University essay from Blekinge Tekniska Högskola/Sektionen för management

   Author : Lebo Emori; Seth Ackah; [2010]
   Keywords : service; quality; service quality; customer; customer service; banking; SERVQUAL; SERVPERF;

   Abstract : This study aims to investigate the effect of service quality in shaping consumer behavior and the impact on the customer base of businesses from the perspective of retail banking customers in the United Kingdom. The study draws on customer behavior and attitude premised on the SERVQUAL and SERVPERF models originated by Parasuraman et al. READ MORE

5. 4. What Drives customer loyalty and Profitability? Analysis of Perspectives of retail customers in Ghana's Banking Industry

   University essay from Blekinge Tekniska Högskola/Sektionen för management

   Author : Daniel Nukpezah; Cephas Nyumuyo; [2009]
   Keywords : Service quality; customer satisfaction; competitive pricing price satisfaction ; customer loyalty; brand image and reputation; customer switching; profitability; market share; SERVPERF; SERVQUAL;

   Abstract : Customer loyalty as a concept is a critical strategic option in today’s competitive environment. It is no surprise therefore that managers and researchers have increased their study and understanding of the concept as a strategic marketing imperative over the past decades to capture market share and improve profitability. READ MORE

6. 5. The Relationship between Level of acculturation and Service Quality Perception : A Case study of Swedish Banks and Customers with Iranian and Iraqi cultural origins living in Sweden

   University essay from Akademin för hållbar samhälls- och teknikutveckling

   Author : SHABNAM ABGHARI; REEF FAKHOURI; [2009]
   Keywords : Acculturation; Service Marketing; Ethnicity; Sweden; Banking; Minority Groups; Multi Cultural; Service Quality; SERVQUAL;

   Abstract : .... READ MORE