Essays about: "servqual gap analysis"

Showing result 1 - 5 of 10 essays containing the words servqual gap analysis.

  1. 1. En GAP-analys av den svenska pensionsrådgivningen : underskattar pensionsrådgivande företag betydelsen av svenska lantbruksföretagares förväntningar

    University essay from SLU/Dept. of People and Society

    Author : Björn Beckman; Henning Ekselius; [2019]
    Keywords : tjänstekvalité; service; SERVQUAL; GAP-modell; pension; retirement;

    Abstract : Något som diskuteras ofta i den svenska lantbruksbranschen är den dåliga lönsamheten. Det är också det som många lantbrukare säger är orsaken till att de inte kan pensionsspara, och därmed inte kan förbereda sig för ett liv som pensionär på bästa sätt. READ MORE

  3. 2. Identifying critical service issues in the service encounter – a first step in the development of a conceptual model for the shipping industry

    University essay from Lunds universitet/Institutionen för tjänstevetenskap

    Author : Claas Boomgaarden; [2015]
    Keywords : LSQM; Shipping Industry; Service Science; Service Dominant Logic; Relationship Marketing; PDSQ; INDSERV; SERVQUAL; Service Encounter; Service Quality; Social Sciences;

    Abstract : Title Identifying critical service issues in the service encounter – a first step in the development of a conceptual for the shipping industry Author Claas Boomgaarden Key Words Service Quality, Service Encounter, SERVQUAL, INDSERV, PDSQ, LSQM, Shipping Industry, Service Science, Service Dominant Logic, Relationship Marketing Purpose The purpose of this research is to provide a first step in the development of a conceptual model for service quality in the shipping industry. Theoretical Perspectives This study is embedded in the theoretical field of service quality. READ MORE

  4. 3. The SERVQUAL Measuring Instrument Applied in Assessing "Service Quality and customer Satisfaction" Case of Norrlands Universitets Sjukhuset - Umea

    University essay from Företagsekonomi

    Author : Lefe Edith Ndamnsa; [2013]
    Keywords : Service Quality; Service; Customer Satisfaction; Expectations and Perceptions; SERVQUAL.;

    Abstract : Service quality has become one of the key aspects among other factors that contribute to business growth and leading position in the business environment with mass competition. Service quality also plays a significant role in service sectors since due to its untouchable nature the features cannot be spelled out for consumers to directly make judgment before decisions are made. READ MORE

  5. 4. Service Quality : A research on how recruitment companies secure service quality

    University essay from Ekonomihögskolan, ELNU

    Author : Elvira Efendic; Sabina Lajiq; [2012]
    Keywords : Service quality; heterogeneity; intangibility; gap analysis; self-service; servqual; service quality in B2B;

    Abstract : Background: Service quality is considered to be a vital strategy for survival and success in today’s competitive environment. Although there have been an emphasis in quality overall, the research in companies performance within a business-to-business approach is still largely unexplored. READ MORE

  6. 5. The Impact of internet banking service quality on customer satisfaction in the banking sector of Ghana

    University essay from Blekinge Tekniska Högskola/Sektionen för management

    Author : Richard Selassie Bebli; [2012]
    Keywords : Service quality and customer satisfaction.;

    Abstract : The development of information and communication technology (ICT) in Sub-Saharan Africa over the last two decades is drastically altering the way business is done in Sub-Saharan Africa in general and Ghana in particular. The banking sector is no exception to this revolution. READ MORE