Essays about: "servqual goods"

Found 1 essay containing the words servqual goods.

  1. 1. Breaking the Customer Code : A model to Translate Customer Expectations into Specification Limits

    University essay from Institutionen för konstruktions- och produktionsteknik

    Author : Ruben Gregorio; [2010]
    Keywords : Customer satisfaction; Service industries; Six Sigma; Specification Limits; Kano model;

    Abstract : Today, firms compete with services rather than goods. Large service organizations are beginning to use Six Sigma as continuous improvement tool. An important part of the Six Sigma methodology is the calculation of number of defects in the process, i.e. READ MORE