Essays about: "servqual model of service quality"

Showing result 6 - 10 of 20 essays containing the words servqual model of service quality.

1. 6. Service Quality Perspective and Customer Satisfaction: : Xingya Technical Communication Company

   University essay from Högskolan i Gävle/Företagsekonomi

   Author : Yuan Chi; Yaqi Quan; [2016]
   Keywords : Service quality; Customer satisfaction; differentiated services; service promptness;

   Abstract : Aim: The purpose of this study is to investigate the evaluation and conceptualization of service quality and its interactive impacts for customer satisfaction. This study provides some positive and constructive proposal to make up the service gap ,and provides preliminary results supported by SERVQUAL model to measure the mutual interactions between service quality and customer satisfaction. READ MORE

3. 7. Identifying critical service issues in the service encounter – a first step in the development of a conceptual model for the shipping industry

   University essay from Lunds universitet/Institutionen för tjänstevetenskap

   Author : Claas Boomgaarden; [2015]
   Keywords : LSQM; Shipping Industry; Service Science; Service Dominant Logic; Relationship Marketing; PDSQ; INDSERV; SERVQUAL; Service Encounter; Service Quality; Social Sciences;

   Abstract : Title Identifying critical service issues in the service encounter – a first step in the development of a conceptual for the shipping industry Author Claas Boomgaarden Key Words Service Quality, Service Encounter, SERVQUAL, INDSERV, PDSQ, LSQM, Shipping Industry, Service Science, Service Dominant Logic, Relationship Marketing Purpose The purpose of this research is to provide a first step in the development of a conceptual model for service quality in the shipping industry. Theoretical Perspectives This study is embedded in the theoretical field of service quality. READ MORE

4. 8. Understanding Customer Value in SAP Enterprise Mobility : An exploratory study to identify value drivers in the German enterprise mobility industry

   University essay from Umeå universitet/Företagsekonomi

   Author : Jur van de Graaf; [2014]
   Keywords : customer value; business-to-business marketing; enterprise mobility; IT; SERVQUAL; service quality; price;

   Abstract : The goal of this research was to explore what the value drivers are in SAP Enterprise Mobility. On the basis of existing literature a model was created that predicts customer value in this particular industry. READ MORE

5. 9. A model to measure and evaluate the quality of service of healthcare systems in a gynecological clinic : A Case Study

   University essay from Institutionen för maskinteknik (MT)

   Author : Çiğdem Mete; Selin Dönmez; [2013]
   Keywords : SERVQUAL; Healthcare; Quality of Service; Gynecological;

   Abstract : In today’s world, there is a strong competition between companies. In this competition environment, it is accepted that one of the most important elements is quality for companies to be differentiated. The company which can produce high quality products or high quality services can survive in this competition. READ MORE

6. 10. A review of Perceived Service Quality : An empirical investigation of grocery stores’ customers in Växjö, Sweden

   University essay from Ekonomihögskolan, ELNU

   Author : George Panteloukas; Albert Mbu Etonga Asopo; Roland Buwag; [2012]
   Keywords : Service quality; customer satisfaction; SERVQUAL; grocery stores;

   Abstract : Service quality and customer satisfaction are important concepts to grocery industry.  It is therefore important for companies to know how to measure this construct of expectations and perceptions because consumers’ expectations of service quality are increasing and people are becoming more and more critical of the quality of service they experience. READ MORE