Essays about: "significant of study TQM"

Found 2 essays containing the words significant of study TQM.

1. 1. Differences Between Chinese and Franch Companies Regarding Total Quality Management : A Case Study of JKKR Co., Ltd and Veolia Water Group

   University essay from Avdelningen för Industriell utveckling, IT och Samhällsbyggnad

   Author : TINGTING YANG; YINGNAN SHAO; [2012]
   Keywords : Total quality management; cornerstones customer focus; process management; continuous improvement ; management system; management approach; customer relationship;

   Abstract : There is a research about the essences and processes of Total Quality Management (TQM) implementation and its effects on organization performance. The results from the research report indicate that the adoption of TQM in China is extensive (Yusuf, Gunasekaran & Guo, 2007). READ MORE

3. 2. Internal Quality Management in Service Organizations: a theoretical approach

   University essay from Fakulteten för ekonomi, kommunikation och IT

   Author : Lin Li; [2011]
   Keywords : Internal marketing; internal service; internal customer; quality management;

   Abstract : Service industry or service economy is now taking a big part of the whole economy. Service sector is still a fast growing market over the world, especially in the developing countries. The adoption of Total Quality Management (TQM), which focuses on customer satisfaction, was widely accepted by most service organization. READ MORE