Essays about: "standard of customer service"

Showing result 1 - 5 of 44 essays containing the words standard of customer service.

  1. 1. “WHO AM I? SAID THE ROBOT. WHO AM I?!? SAID THE HUMAN” : A Study To Explore The Effects Of Algorithmic Management Tools On The Work-Related Identities of Individuals In Standard Work Settings

    University essay from Mälardalens universitet/Akademin för ekonomi, samhälle och teknik

    Author : Aya Alkhuder; Thomas Butters; Annika Nilsson; [2023]
    Keywords : ;

    Abstract : This research paper investigates the impact of algorithmic management (ARM) on work practices within organizations that employ standard work arrangements. Specifically, the study aims to explore how the introduction of ARM systems influences individuals' perceptions, interpretations, and work-related identities, as well as the resulting changes in their work practices. READ MORE

  3. 2. Factors for Sustainable Services : Managing Service Sustainability for Municipal Companies within the Swedish Energy Sector

    University essay from Karlstads universitet/Fakulteten för hälsa, natur- och teknikvetenskap (from 2013)

    Author : Isak Norberg; Joel Persson; [2022]
    Keywords : Services; Sustainability; Sustainability Performance; Business Development; Tjänster; Hållbarhet; Hållbarhetsprestanda; Affärsutveckling;

    Abstract : The energy sector faces massive challenges regarding climate change. Simultaneously, the energy sector is amid a servitization process oftransitioning and creating new value-offerings to meet customer demand. READ MORE

  4. 3. Clustering Short Texts: Categorizing Initial Utterances from Customer Service Dialogue Agents

    University essay from Uppsala universitet/Institutionen för lingvistik och filologi

    Author : Sijia Hang; [2021]
    Keywords : ;

    Abstract : Text classification involves labeled data, which is not always available, or requires expensive manual labour.User-generated short texts are being produced in abundance in customer service sectors through transcripts of phone calls or chats online. READ MORE

  5. 4. Customer Experience and its Implication for Value Creation within the Night-Time Economy

    University essay from KTH/Industriell ekonomi och organisation (Inst.)

    Author : Eric Lewerentz; [2021]
    Keywords : Customer Experience; Service Dominant Logic; Night-time Economy; Nightlife; Topic Modelling; Kundupplevelse; tjänstedominantlogik; nattliv; topic modelling;

    Abstract : The consumer behaviour is adapting within industries due to new technologies such as smart phones. As consumer behaviour changes so do companies by adapting their way of engaging and interacting with their customers. This provides potential to innovate new service offerings. READ MORE

  6. 5. Business Intelligence in the Hotel Industry

    University essay from Linnéuniversitetet/Institutionen för informatik (IK)

    Author : Rei Shahini; [2020]
    Keywords : Business Intelligence; Hotel Industry; Big Data; Artificial Intelligence; Hospitality; Tourism;

    Abstract : Applications of artificial intelligence (AI) in hospitality and accommodation have taken an enormous percentage of service-provision, helping automate most of the processes involved such as booking and purchasing, improving the guest experience, tracking of guest preferences and interests, etc. The aim of the study is to understand the roles, benefits and issues with the improvement of business intelligence (BI) in hospitality. READ MORE