Essays about: "strategies for delivering service quality through people"
Found 2 essays containing the words strategies for delivering service quality through people.
University essay from Högskolan i Gävle/Avdelningen för ekonomi; Högskolan i Gävle/Avdelningen för ekonomi
Abstract : Aim: Nowadays, China‟s hotel industry has developed rapidly and makes a great contribution to service industry. Nevertheless, there are still various problems in the hotel industry. There is a lack of suitable human resource strategies to develop employees qualitatively and quantitatively, which is the main internal reason. READ MORE
2. The Importance of People on Delivering Service Quality : A study in Svenska Handelsbanken of GävleUniversity essay from Högskolan i Gävle/Institutionen för ekonomi; Högskolan i Gävle/Institutionen för ekonomi
Abstract : Aim: Banks in Sweden appear extend through different distribution channels. The role of branch banking has changed to provide advisory services and sell the banks' products and service which is an approach involves the people interactions. Service employees are associated with the organization service quality and customer satisfaction. READ MORE