Essays about: "strategies for delivering service quality through people"

Found 2 essays containing the words strategies for delivering service quality through people.

  1. 1. The Employees' Roles on Service Delivery : Case Study on Haibin Hotel & Westin Hotel in China

    University essay from Högskolan i Gävle/Avdelningen för ekonomi; Högskolan i Gävle/Avdelningen för ekonomi

    Author : Zhiman Liang; Xin Ye; [2010]
    Keywords : People; Service culture; Human resource strategy; Employee; Service delivery; Hotel;

    Abstract : Aim: Nowadays, China‟s hotel industry has developed rapidly and makes a great contribution to service industry. Nevertheless, there are still various problems in the hotel industry. There is a lack of suitable human resource strategies to develop employees qualitatively and quantitatively, which is the main internal reason. READ MORE

  2. 2. The Importance of People on Delivering Service Quality :   A study in Svenska Handelsbanken of Gävle

    University essay from Högskolan i Gävle/Institutionen för ekonomi; Högskolan i Gävle/Institutionen för ekonomi

    Author : Duoli Chen; Minxuan Yu; [2009]
    Keywords : People; Human resource strategy; Employee; Service culture; Service quality; Bank;

    Abstract : Aim: Banks in Sweden appear extend through different distribution channels. The role of branch banking has changed to provide advisory services and sell the banks' products and service which is an approach involves the people interactions. Service employees are associated with the organization service quality and customer satisfaction. READ MORE