Essays about: "surveys and user satisfaction"

Showing result 1 - 5 of 18 essays containing the words surveys and user satisfaction.

1. 1. How to improve customer satisfaction with customer surveys and lean for retail

   University essay from Göteborgs universitet/Graduate School

   Author : Nahia Bilbao Gato; [2023-07-18]
   Keywords : lean for retail; customer satisfaction;

   Abstract : Introduction: This dissertation project is based on a collaboration between the author and Volvo Trucks Europe. To answer the research question of How to improve customer satisfaction with customer surveys and lean for retail? This study describes a qualitative study of improving customer satisfaction with lean for retail in the Volvo Trucks dealership network, specifically in the Northern European Market. READ MORE

3. 2. A Comparative Analysis of User Interfaces in the Calling Functionality of Infotainment Systems among Popular Cars in Romania : Investigating UX and Usability Design Principles for In-car Infotainment Systems.

   University essay from Jönköping University/JTH, Avdelningen för datateknik och informatik

   Author : Semi Kandiyoti Eskenazi; Bogdana-Floriana Cimpan; [2023]
   Keywords : Car infotainment systems; User experience; Calling functionality; Interface design; Human-Machine Interface HMI ; European Statement of Principles on HMI; Driver distraction; Road safety; Design patterns.;

   Abstract : As cars become more integrated into people’s lives, the design of in-car infotainment systems has become increasingly important. This thesis explores the user experience and Usability design principles of the calling functionality within the infotainment systems of five of the most common cars in Romania. READ MORE

4. 3. Contextualizing Customer Feedback: A Research-through-Design Approach - Alternative Approaches and Dialogical Engagement in Survey Design

   University essay from Uppsala universitet/Människa-datorinteraktion

   Author : Rasmus Svensson; [2023]
   Keywords : Human-Computer Interaction; Research-through-Design RtD ; Digital Service Design; Enterprise Resource Planning ERP systems; Invoicing; Customer Experience CX ; Customer Satisfaction CS ; Contextualization; Dialogical Approach; Customer Journey; Survey design; Questionnaire design; Net Promoter Score NPS ; Customer Satisfaction Score CSAT ; Customer Effort Score CES ; Chatbot; Virtual Agent; Customer Support Agent; Design Guidelines; Double Diamond; User Experience UX ; User Interface UI ; Interaction Design ID ;

   Abstract : Providing context behind customer feedback remains a challenge for company’s who rely on approaching Customer Experience (CX) through standardized Customer Satisfaction (CS) metrics like Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES). Practical guidelines for monitoring CS throughout the customer journey are limited, creating a gap in academic research. READ MORE

5. 4. A comparison through heuristic evaluation of two MOOC platforms:Coursera and Udemy

   University essay from Blekinge Tekniska Högskola/Institutionen för datavetenskap

   Author : Sada Siva Kumar Boya; Harshitha Gundala; [2022]
   Keywords : Heuristic principles; Massive open online courses MOOCs ; Survey evaluation; Usability; User experience.;

   Abstract : In recent years thousands of people worldwide have been using Massive open on- line courses (MOOCs) for various reasons, including career development and change, continuing education, lifelong learning, and training. MOOCs are free online courses that anyone can enroll in and are an affordable and flexible way to learn new skills, develop professionally, and provide quality educational experience across the globe. READ MORE

6. 5. Standardizing Usability Evaluation : Case study of objective measures as complements to user satisfaction surveys

   University essay from Uppsala universitet/Institutionen för informatik och media

   Author : Tom von Sydow; [2022]
   Keywords : Standardized methodologies; Usability testing; System Usability Scale; Keystroke-Level Model; Productive Time;

   Abstract : Standardized methodologies for usability evaluation have been of interest to the Human-Computer Interaction(HCI) community for years due to their perceived advantages over non-standardized ones. Such methodologies include standardized questionnaires designed to measure usability, although it has been argued that such questionnaires can only measure user satisfaction and not usability in general. READ MORE