Essays about: "the effect of service quality"

Showing result 1 - 5 of 134 essays containing the words the effect of service quality.

  1. 1. RayTracing Analysis and Simulator Design of Unmanned Aerial Vehicle Communication and Detection System in Urban Environment

    University essay from KTH/Skolan för elektroteknik och datavetenskap (EECS)

    Author : Jie Huang; [2022]
    Keywords : Drone detection; phased array; angle of arrival; MUltiple SIgnal Classification; raytracing; reflection; diffraction; Drönardetektering; fasad array; ankomstvinkel; MUltiple SIgnal Classification; raytracing; reflektion; diffraktion;

    Abstract : In recent years, unmanned aerial vehicles (UAV), also called drones, have experienced a rapid increase, which leads to the concern of illegal use of them. Passive RF is one of the effective ways to detect drones by receiving drones’ communication signals. READ MORE

  2. 2. The Impact Of Three Factors Related To Online Shopping (Efficiency, E-service Quality, Brand Image) On Customer Satisfaction

    University essay from Linnéuniversitetet/Institutionen för marknadsföring (MF)

    Author : Yuhan Hou; Yuxuan Ma; [2022]
    Keywords : “Online shopping”; “Customer satisfaction”; “Effect”; “Efficiency”; “Service quality”; “Brand image”;

    Abstract : Background: Online shopping is now the most popular way to spend. It haschanged people's consumption habits. In this change, customer satisfaction hasplayed a crucial role. Therefore, this paper studies the impact of online shoppingon customer satisfaction. READ MORE

  3. 3. The effect of e-service quality on customer's e-satisfaction in online apparel stores : Within the Swedish context

    University essay from Jönköping University

    Author : Linnea Olofsson; Linn Andersson Karlström; [2022]
    Keywords : E-service quality; E-S-QUAL; Apparel; E-satisfaction; Online shopping; E-commerce;

    Abstract : In recent years, e-commerce has become an essential part of the global retail framework. The retail industry has undergone an essential conversion due to the rise of the Internet and the ongoing development of digitalization. READ MORE

  4. 4. Service Quality effect on Customer Satisfaction and Word of Mouth

    University essay from Luleå tekniska universitet/Institutionen för ekonomi, teknik, konst och samhälle

    Author : Gustav Andersson; Carl Ingemarsson; [2022]
    Keywords : Service quality; Customer satisfaction; Word of Mouth; SERVQUAL; Disconfirmation theory; Grocery retail industry; Tjänstekvalitet; Kundnöjdhet; Word of Mouth; SERVQUAL; Disconfirmation theory; dagligvaruhandel;

    Abstract : This study has investigated the effect of service quality on customer satisfaction and Word of Mouth in the grocery retail industry. The purpose of the study was to measure the dimensions of service quality and see its effect on customer satisfaction and Word of Mouth. READ MORE

  5. 5. Achieving Trust, Satisfaction and Commitment From AI Interactions : A Qualitative Study On The Effect of AI On Relationship Quality With Companies

    University essay from Linnéuniversitetet/Institutionen för marknadsföring (MF)

    Author : Tino Tuomisto; Adrian Ringström; [2022]
    Keywords : Artificial Intelligence; Relationship Quality; Trust; Satisfaction; Commitment; Relationship Marketing; AI Interactions;

    Abstract : Introduction - Artificial intelligence, defined as “the ability of a system to correctly interpret external data, learn from such data, and use these learnings to achieve specific goals and tasks through flexible adaptation” (Kaplan and Haenlein, 2020, p.17), is an important tool for facilitating interactions between companies and customers. READ MORE