Essays about: "theoretical framework of customer service and relation"

Showing result 1 - 5 of 8 essays containing the words theoretical framework of customer service and relation.

  1. 1. “WHO AM I? SAID THE ROBOT. WHO AM I?!? SAID THE HUMAN” : A Study To Explore The Effects Of Algorithmic Management Tools On The Work-Related Identities of Individuals In Standard Work Settings

    University essay from Mälardalens universitet/Akademin för ekonomi, samhälle och teknik

    Author : Aya Alkhuder; Thomas Butters; Annika Nilsson; [2023]
    Keywords : ;

    Abstract : This research paper investigates the impact of algorithmic management (ARM) on work practices within organizations that employ standard work arrangements. Specifically, the study aims to explore how the introduction of ARM systems influences individuals' perceptions, interpretations, and work-related identities, as well as the resulting changes in their work practices. READ MORE

  3. 2. Advantageous for Who? : A Study of How Delivery and Return Policies Affect Customer Perception of Multichannel Retailers

    University essay from Luleå tekniska universitet/Institutionen för ekonomi, teknik och samhälle

    Author : Niklas Heed; Jakob Granlund; [2018]
    Keywords : Delivery; Returns; Brand Image; Brand Loyalty; Multichannel Retailer;

    Abstract : In today’s retail landscape, the goal of retaining loyal customers is a pivotal part of success. Multichannel retailers offer an extended service package which increases the chances of totally satisfied customers, a requirement for loyalty. In 2017, 20-30 percent of all purchased e-commerce goods were returned. READ MORE

  4. 3. Relationers betydelse när ”papper försvinner” : en fallstudie om kundrelationer i service- och tjänsteproduktion

    University essay from SLU/Dept. of Economics

    Author : Linn Bennetoft; Hanna Persson; [2017]
    Keywords : digitalisering; kundlojalitet; LRF Konsult; relation; relationsmarknadsföring; service; skogsbruk;

    Abstract : Digitaliseringen påverkar hela samhället och ändrar vårt sätt att arbeta, producera och konsumera. Ny teknik förändrar och utvecklar hela tiden vad vi gör, hur vi gör och vilka behov vi har. Inom service- och tjänsteproduktionen innebär detta en utveckling som ändrar och skapar nya förutsättningar för hur en tjänst kan levereras. READ MORE

  5. 4. Barriers and opportunities of offshoring strategies : The case of Indpro

    University essay from Uppsala universitet/Industriell teknik

    Author : Therese Smith; [2015]
    Keywords : Offshoring strategies; offshoring; Indpro; IT; India; Sweden; Customer; Vendor; Relations; relationship; Field study; The offshore project success model; culture; involvement; clear expectations; trust; project success;

    Abstract : Communication technology allows companies to deliver services electronically. This leads to a lower dependence on geographical location. Historically, companies have moved IT related work to countries where wages are lower to decrees costs. READ MORE

  6. 5. CUSTOMER RELATIONS INFLUENCE AND IT’S RELATIONSHIP WITH CORE COMPETENCE : A CASE OF MOBILE COMMUNICATION SERVICE PROVIDERS

    University essay from Blekinge Tekniska Högskola/Sektionen för management

    Author : Emmanuel M Mwanakatwe; Joachim N Mussa; [2011]
    Keywords : Customer relations; Core competence; Influence; Relationship; Customer relations strategies;

    Abstract : Purpose: The purpose of this thesis is to study and show how a customer relation through its strategic key elements is related to Core competence. Design and Methodology: This is a case study approach involving multiple cases for mobile telecommunication service providers from two countries namely, Tanzania and Zambia employing a qualitative research design. READ MORE