Essays about: "thesis ITIL"
Showing result 1 - 5 of 13 essays containing the words thesis ITIL.
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1. Efficient and Responsible Incident Management : Designing a Service Desk Web Application with Integrated Major Incident Reporting Functionality for Swedish Government Agencies
University essay from Linnéuniversitetet/Institutionen för datavetenskap och medieteknik (DM)Abstract : In this 7.5 HEC B-level thesis in Computer Science, a service desk web application is designed for Swedish government agencies with integrated major incident reporting functionality to the Swedish Civil Contingencies Agency (Myndigheten för samhällsskydd och beredskap). READ MORE
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2. Knowledge transfer in IT-Service organizations : A qualitative case study researching a boundary object theory perspective on knowledge transfer through information systems, in an ITIL context
University essay from Linköpings universitet/Informatik; Linköpings universitet/Filosofiska fakultetenAbstract : Knowledge management is seen as a hot topic in order for organizations to become effective and utilize the knowledge residing within the organization. The most important factor in knowledge management is believed to be the knowledge transfer, which is the process of transferring knowledge between two parties. READ MORE
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3. CHARM Transformation : A case study on change and release management Catella Bank
University essay fromAbstract : The purpose of the thesis is to conduct a case study for investigating change and release management at Catella Bank, within the context of IT Service Management (ITSM), by measuring and to provide suggestions for improvements. Incident and operations management is included to enhance the understanding of the historical performance at Catella. READ MORE
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4. Application of Decision Analytic Methods to Cloud Adoption Decisions
University essay from Högskolan i Gävle/Avdelningen för Industriell utveckling, IT och SamhällsbyggnadAbstract : This thesis gives an example of how decision analytic methods can be applied to choices in the adoption of cloud computing. The lifecycle of IT systems from planning to retirement is rapidly changing. READ MORE
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5. IT maturity self-assessment: does a quantitative survey get it right?
University essay from Lunds universitet/Institutionen för informatikAbstract : It has become increasingly recognized that IT organizations must ensure that the IT services are aligned to the business needs and actively support them. Therefore, the internal IT service management processes are under constant improvement. READ MORE