Essays about: "thesis customer complaints"

Showing result 1 - 5 of 21 essays containing the words thesis customer complaints.

  1. 1. Augmented Reality : How it influences customer experience

    University essay from Uppsala universitet/Företagsekonomiska institutionen; Uppsala universitet/Företagsekonomiska institutionen

    Author : Ylva Högnäs; Minja Lendahl; [2018]
    Keywords : augmented reality; customer experience; interactive technology; cognitive experiential state; affective experiential state; hedonic value; utility value; IKEA;

    Abstract : Augmented reality (AR) has emerged as a new interactive technology that enables marketers to craft an immersive experience for customers. The technology complaints the physical environment with virtual objects, and thus have the unique power to put the (virtual) product in the hands of the consumer. READ MORE

  2. 2. Service Quality Perspective and Customer Satisfaction: : Xingya Technical Communication Company

    University essay from Högskolan i Gävle/Företagsekonomi; Högskolan i Gävle/Företagsekonomi

    Author : Yuan Chi; Yaqi Quan; [2016]
    Keywords : Service quality; Customer satisfaction; differentiated services; service promptness;

    Abstract : Aim: The purpose of this study is to investigate the evaluation and conceptualization of service quality and its interactive impacts for customer satisfaction. This study provides some positive and constructive proposal to make up the service gap ,and provides preliminary results supported by SERVQUAL model to measure the mutual interactions between service quality and customer satisfaction. READ MORE

  3. 3. Performance Monitoring of Web-Based IT Systems

    University essay from Göteborgs universitet/Institutionen för data- och informationsteknik

    Author : Naveed Qamar; [2015-08-12]
    Keywords : ;

    Abstract : Web-based IT systems have become very popular among corporations being a strategic part of their business approach. However, the success of web-based IT systems is very dependent on the performance at the customer end. Today, IT departments are responsible for the performance and the availability of their web-based business applications. READ MORE

  4. 4. NUMERICAL SIMULATIONS OF FRICTION-INDUCED NOISE OF AUTOMOTIVE WIPER SYSTEMS

    University essay from KTH/MWL Marcus Wallenberg Laboratoriet

    Author : Océane Roure; [2015]
    Keywords : Squeal noise; wiper system; numerical simulations; finite element model; mode-coupling; design of experiments; Farmer diagram;

    Abstract : Automotive parts may be the cause of very annoying friction-induced noise and the source of many customer complaints. Indeed, when a wiper operates on a windshield, vibratory phenomena may appear due to flutter instabilities and may generate squeal noise. READ MORE

  5. 5. The customer is always right

    University essay from Lunds universitet/Institutionen för strategisk kommunikation

    Author : Barbara Marie Cornelia Bruynooghe; [2014]
    Keywords : Customer complaints; consumer complaints; social network sites; social media; strategic public relations; complaint management; Social Sciences;

    Abstract : “The customer is always right”: A qualitative study of how service-providing companies deal with public customer complaints filed on social network sites. Customers have always voiced their complaints, but with the emergence of the Internet and the rise of social media, the medium they used to do so has changed. READ MORE