Essays about: "thesis in banking service quality"

Showing result 1 - 5 of 16 essays containing the words thesis in banking service quality.

1. 1. Do you mind talking to a chatbot? : A quantitative study about how chatbots affect the digital customer experience within Swedish banks. 

   University essay from Linnéuniversitetet/Institutionen för marknadsföring (MF)

   Author : Anna Hultman; Mikaela Zarki; [2021]
   Keywords : Artificial Intelligence; Chatbot; Swedish Banking Sector; Technical Quality; Technical Service Quality; Customer Experience; Customer Satisfaction.;

   Abstract : This bachelor's degree thesis aims to increase the understanding of how chatbots affect the digital customer experience within Swedish banks. Furthermore, this study examines how bank chatbot's technical quality affects the digital customer experience. READ MORE

3. 2. Service quality and its effect on customer satisfaction in online-banking : A quantitative study about the relationship between service quality and customer satisfaction

   University essay from Högskolan Kristianstad/Fakulteten för ekonomi

   Author : Oliver Bacetic; Adam Persson; [2018]
   Keywords : Customer satisfaction; Service quality; e-SERVQUAL; SSTs; TAM;

   Abstract : The continuous development and expansion of online-banking have significantly changed the way of conducting banking errands. The traditional bank is gradually perishing as online-banking takes over, leading customers and banks to acquire new ways of communicating. READ MORE

4. 3. Examining young users’ security perceptions of mobile banking : A qualitative study on users’ insights about mobile banking.

   University essay from Umeå universitet/Företagsekonomi

   Author : Tiantian Du; Amro Agami; [2017]
   Keywords : Perceived security; Mobile banking; User awareness; Authentication;

   Abstract : The advancement of mobile technology and banking services enabled users to use the mobile banking for a variety of tasks with their smartphones, bringing increased flexibility and value-added services to the customers. However, users still have still concerns regarding the security of mobile banking services. READ MORE

5. 4. Corporate customer loyalty within the banking sector: The case of SEB

   University essay from Högskolan i Jönköping/IHH, Företagsekonomi

   Author : Sofia Björk; [2015]
   Keywords : Marketing strategy; Customer loyalty; Digitalization; Decision-making; Service Quality; Marknadsstrategier; Kundlojalitet; Digitalisering; Beslutstagande; Servicekvalitet;

   Abstract : Abstract Background: The financial sector is under constant development and the massive digitalization has changed the banking sector. The banking industry is nowadays characterized by self-service solutions and customers can solve their problems from everywhere and at any moment. READ MORE

6. 5. Multi-dimensional focus of IT Strategic approach for Value Co-creation : A study of customer’s experience in online banking service system

   University essay from Institutionen för informatik

   Author : Dhanalakshmi Arumugam Malar; [2013]
   Keywords : Service-dominant S-D logic; Value co-creation; Value-in-use; Value co-destruction; service systems;

   Abstract : Service-dominant logic is the co-creation of value-in-use with service systems resources and customers. This study aims to approach strategy for value co-creation process from customer’s perspectives on self-service technology. READ MORE