Essays about: "thesis in customer expectation"

Showing result 1 - 5 of 18 essays containing the words thesis in customer expectation.

  1. 1. Scams and Counter-Scams: An Investigation Into the Deception Tactics of Phone Scammers and Scambaiters

    University essay from Lunds universitet/Sociologi; Lunds universitet/Sociologiska institutionen

    Author : Elina Werther; [2023]
    Keywords : scamming; scambaiting; scam calls; victimhood; performances; manipulation; ideal victim s ; Social Sciences;

    Abstract : The purpose of this thesis is to investigate the techniques that scammers and scambaiters use in phone conversations to deceive each other and accomplish their respective goals. Seeing how the number of people losing money to scams continues to rise every year, there is an urgent need for more research to raise awareness of common scam tactics. READ MORE

  3. 2. Towards increasing the quality of service at traditional restaurants : - by design of a digital artefact

    University essay from Linnéuniversitetet/Institutionen för informatik (IK)

    Author : Emil Lendrén; [2021]
    Keywords : Digitalization; Digital transformation; Digital artefact; Information system; Traditional restaurant; Service quality; Design research; Allocation of time;

    Abstract : In this thesis, the reader will follow a design research project, which was initiated based on a situation of not getting the expected quality of service from the staff, when visiting a traditional restaurant. The aim of the study was to solve the experienced problematic situation by constructing an information system, but also to contribute to the greater body of knowledge regarding artefact design, service quality and customer experience. READ MORE

  4. 3. Mastering the Process of Change

    University essay from Lunds universitet/Företagsekonomiska institutionen

    Author : Emilia Marzouk; Sofia Petersson; [2020]
    Keywords : Loyalty Program; Customer Loyalty; Customer Expectation; Expectation Management; Customer Engagement; Business and Economics;

    Abstract : Thesis Purpose: The purpose of this study is to increase the knowledge and understanding surrounding changes in loyalty programs. The aim is to further examine how a change in loyalty programs affects customer expectations and loyalty. READ MORE

  5. 4. FEASIBILITY STUDY: THE REDUCTION OF DEFECTIVE HOLES IN PLASTIC FLOORING MANUFACTURING

    University essay from Blekinge Tekniska Högskola/Institutionen för maskinteknik

    Author : Anton Senbom; [2020]
    Keywords : ;

    Abstract : Defects are a common phenomenon related to the manufacturing of products in industries and unavoidable to a full degree. Companies can manage or mitigate risks relating to manufacturing through standardization in processes, methods, and quality checks. READ MORE

  6. 5. Bayesian insurance pricing using informative prior estimation techniques

    University essay from KTH/Skolan för elektroteknik och datavetenskap (EECS)

    Author : Alexandra Hotti; [2020]
    Keywords : ;

    Abstract : Large, well-established insurance companies build statistical pricing models based on customer claim data. Due to their long experience and large amounts of data, they can predict their future expected claim losses accurately. In contrast, small newly formed insurance start-ups do not have access to such data. READ MORE