Essays about: "thesis on call center"

Showing result 21 - 22 of 22 essays containing the words thesis on call center.

  1. 21. The Link between Internal Marketing and Customer Relationship Management : A Case Study of one Nordea Call Center in Sweden

    University essay from Företagsekonomiska institutionen

    Author : Joakim Stenbeck; Robin Cabander; [2008]
    Keywords : Customer Relationship Management; Nordea; Services Marketing Triangle; Internal Marketing and Focus Groups;

    Abstract : Purpose: The purpose of this thesis is to increase the understanding of the link between internal marketing and customer relationship management by conducting a case study of one Nordea call center. Background: Keeping existing customers is less expensive than acquiring new ones. READ MORE

  3. 22. Contact Center with Mobile Agents

    University essay from Institutionen för informationsteknologi

    Author : Niklas Burvall; [2008]
    Keywords : ;

    Abstract : A Contact Center assists a company with customer relations such as support and telemarketing using telephones but also with email, SMS and chat. Incoming calls are routed by the contact center to the best match according to the polices set up and the queue status. In a contact center context the person handling the calls is called an agent. READ MORE