Essays about: "thesis on customer satisfaction on public transportation services"
Found 1 essay containing the words thesis on customer satisfaction on public transportation services.
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1. The pattern of customer complaint behaviour in public transportation :
University essay from Fakulteten för ekonomi, kommunikation och ITAbstract : Service providers must understand that they have to provide customer-perceived value, if they want to stay in business. One of the best ways to determine customer-perceived value is to encourage customer complaint. This will make it easier to identify areas of the service process which the consumer believes must be improved. READ MORE
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