Essays about: "thesis on customer satisfaction"

Showing result 16 - 20 of 297 essays containing the words thesis on customer satisfaction.

1. 16. Predicting Short-term Absences of a Railway Crew using Historical Data

   University essay from KTH/Matematisk statistik

   Author : Agnes Björnfot; Sandra Fjelkestam; [2023]
   Keywords : statistics; machine learning; absence prediction; random forest; XGBoost; quantile regression; statistik; maskininlärning; frånvaroprognoser; random forest; XGBoost; kvantilregression;

   Abstract : Transportation via train is considered the most environmentally friendly way of traveling and is widely seen as the future of transportation. Canceled and delayed trains worsen customer satisfaction; thus, punctual trains are crucial for railway companies. READ MORE

3. 17. Inclusiveness of autistic consumers in E-commerce : An exploratory study on the inclusiveness for consumers on Autism Spectrum Disorder

   University essay from Mälardalens universitet/Akademin för ekonomi, samhälle och teknik

   Author : Anwaar Naser; Laura Trandafir; Asterios Varsamidis; [2023]
   Keywords : Autism; ASD; niche; consumer; inclusiveness; e-commerce; website design;

   Abstract : Date:2023-05-31Level: Bachelor thesis in Business Administration, 15 cr Institution: School of Business, Society, and Engineering, Mälardalen University Authors: Anwaar Naser, Laura Maria Trandafir and, Asterios Mastorokostas Varsamidis Title: Inclusiveness of autistic consumers in the E-commerce Supervisor: Stylianos Papaioannou Keywords: Autism, ASD, niche, consumer, inclusiveness, e-commerce, website design. Research question: How is the inclusivity of ASD consumers addressed in online shopping? Purpose: The purpose of this thesis is to analyse the online shopping experience of consumers with autism to identify opportunities for e-commerce businesses to create more inclusive websites. READ MORE

4. 18. Exploratory Innovations and Exploitation of Knowledge after Large Scale Agile Transformation : A Case Study at an Energy Utility R&D Department

   University essay from KTH/Skolan för industriell teknik och management (ITM)

   Author : Firas Daraiseh; [2023]
   Keywords : Agile Manifesto; Agile Principles; Large Scale Agile Transformation; Innovation; Organizational Ambidexterity; Knowledge Transfer.; Agilt manifest; agila principer; stor skala agil transformation; innovation; organisatorisk ambidextri; kunskapsöverföring.;

   Abstract : Many organizations from and outside of the IT industry are trying to implement Agile in their ways of working via large scale transformations. The organizations feels the need to become Agile in order to increase their client satisfaction, deliver their product faster, and compete in the rapidly changing market. READ MORE

5. 19. The Impact of the Covid-19 Pandemic on Employee Behavior and Service Quality in an Airport Setting : A qualitative study in service management

   University essay from Karlstads universitet/Handelshögskolan (from 2013)

   Author : Gabriel Ekholm Lavebratt; Noah Tindberg; [2023]
   Keywords : Service Management; Servicescape; Airports; Covid-19; Customer Behavior;

   Abstract : In 2019, the Covid-19 pandemic brought a substantial change to the world. As good as everyone was affected and several sectors in the economy were impacted. Service businesses had to adapt their servicescape as a consequence. READ MORE

6. 20. The Impact of Store Image Attributes on Store Satisfaction and Store Loyalty : of Hard Discounter Grocery Retailers

   University essay from Luleå tekniska universitet/Institutionen för ekonomi, teknik, konst och samhälle

   Author : Bahdi Joelle; [2023]
   Keywords : Store Attributes; Store Image; Store Satisfaction; Store Loyalty; Hard Discounter;

   Abstract : Maintaining and increasing customer loyalty has become a crucial strategic objective for businesses due to cross-shopping and intensified competition across many industries. In the realm of grocery retailing, the necessity for retailers to invest resources towards fostering customer loyalty has reached unprecedented levels, primarily due to the proliferation of shopping formats accessible to customers. READ MORE