Essays about: "thesis on customer satisfaction"

Showing result 21 - 25 of 271 essays containing the words thesis on customer satisfaction.

  1. 21. Analysing User Viewing Behaviour in Video Streaming Services

    University essay from KTH/Skolan för elektroteknik och datavetenskap (EECS)

    Author : Ioannis Markou; [2021]
    Keywords : log analysis; user viewing demand; over the top; proactive resource scaling; time series forecasting; log analys; användarens visningsbehov; streamingtjänster; proaktiv resursskalning; videostreaming; prognoser av tidsserier;

    Abstract : The user experience offered by a video streaming service plays a fundamental role in customer satisfaction. This experience can be degraded by poor playback quality and buffering issues. These problems can be caused by a user demand that is higher than the video streaming service capacity. READ MORE

  2. 22. Customer Satisfaction in the Cooperative Banking industry: a quantitative approach.

    University essay from Uppsala universitet/Företagsekonomiska institutionen

    Author : Nils Baqué; Alban Ferati; Rahul Singh; [2021]
    Keywords : Cooperative Banking Industry; Financial Industry; Retail Banking; Customer Satisfaction; Perceived Quality; Perceived Value; France;

    Abstract : [Introduction] Cooperative banks in France have a major impact on the finance industry and the French economy. The French financial ecosystem differs in comparison with other European countries because of a higher number of cooperative banking groups, which have a dominant market share in the financial industry. READ MORE

  3. 23. Digital district heating : Developing the heating value proposition with the help of digitalisation

    University essay from

    Author : Hanna Rangstedt Canholm; [2021]
    Keywords : ;

    Abstract : The aim of this thesis has been to identify key points in a district heating system where digitalisation can add higher value to the customer, and thereby contribute to a better district heating offer.  The purpose has been to examine how digitalisation of district heating processes could improve a Swedish district heating system and develop the district heating business in Sweden. READ MORE

  4. 24. Going the Extra Mile : Urban Delivery of Large Goods

    University essay from KTH/Skolan för industriell teknik och management (ITM)

    Author : Emelie Sundström; Emma Södergren; [2021]
    Keywords : Last-mile delivery; large goods; delivery of large goods; transportation; transportation innovation; PESTLE; Rogers’ diffusion of innovations;

    Abstract : In light of the growing e-commerce and rising population in cities, along with the ongoing climate crisis, the efforts to improve transportation options are intensifying. Thus, the field of last-mile delivery, i.e., the last stretch of transportation to an end customer, is becoming an increasingly researched topic. READ MORE

  5. 25. Increasing Retention in Insurtechs Through Churn Prediction

    University essay from Lunds universitet/Innovationsteknik

    Author : John Rapp Farnes; Oskar Christiansen; [2021]
    Keywords : Non-life insurance; Property and casualty insurance; Customer retention; Churn prediction; Predictive analytics; Classification; Machine learning; Mathematics and Statistics;

    Abstract : Over the last decades, the Swedish insurance industry has seen decreased entry barriers due to deregulation and emerging new technologies, which have the potential to disturb the stagnated and consolidated competitive landscape of the industry. Initiated by newcomers like American insurance startup Lemonade, and later Swedish Hedvig among others, there is an increased push toward digitalization, transparency, and automation in the industry. READ MORE