Essays about: "thesis on customer satisfaction"

Showing result 36 - 40 of 297 essays containing the words thesis on customer satisfaction.

  1. 36. Reaching the Service Recovery Paradox : Using the Anchoring Effect to Reduce Required Monetary Compensation

    University essay from Högskolan i Gävle/Avdelningen för ekonomi

    Author : Jesper Björkman; Nathalie Kron; [2022]
    Keywords : service failure; service recovery; service recovery paradox SRP ; anchoring effect; cognitive bias;

    Abstract : Aim: When service failures occur, companies must use service recovery actions to recover customer satisfaction. The service recovery paradox refers to the paradox which occurs when a customer is more satisfied after successful service recovery, than they would have been if no failure had occurred. READ MORE

  3. 37. Adaptation of Agile Methodology in Mainframe Projects

    University essay from Linköpings universitet/Programvara och system

    Author : Hermus Jeyapaul; [2022]
    Keywords : ;

    Abstract : The software engineering methodologies have played a significant role in an organization that is fuelled by programming. ‘Continuous development’ has been the most popular buzzword of the previous decade. READ MORE

  4. 38. The Role of the Physical Store in an Omnichannel Strategy : A qualitative study of Generation Z in the Swedish fashion industry

    University essay from Umeå universitet/Företagsekonomi

    Author : Axel Wedebrand; Charlotta Ödling; [2021]
    Keywords : Generation Z; Omnichannel; Physical Store; Customer Journey; Customer Experience; Shopping Behavior; Fashion; Retail; Webrooming; Showrooming; Cross- Channel Freeriding; E-Commerce; Brick-and-Mortar;

    Abstract : The modern retail landscape is experiencing a continuous change due to digitalization. With the growing number of available channels, consumers' consequent behavior within the fashion retail environment are becoming ever more complex. READ MORE

  5. 39. Technical decision-making in startups and its impact on growth and technical debt

    University essay from KTH/Skolan för industriell teknik och management (ITM)

    Author : Carl Hultberg; [2021]
    Keywords : Technical Decisions; Startups; Technical Debt; Talent Management; Technical Stack; Programming Languages; Complexity; Software Development; Tekniska beslut; Startups; Teknisk skuld; Talanghantering; Teknisk stack; Programmeringsspråk; Komplexitet; mjukvaruutveckling;

    Abstract : The rapid pace of digitalization has resulted in increased management of software development, and today a majority of startups are reliant on software. How to manage software development projects is a well-researched area and agile methods are widely adopted by companies in all industries and sizes. READ MORE

  6. 40. Smart components : Creating a competitive edge through smart connected drive train on mining machines

    University essay from KTH/Skolan för industriell teknik och management (ITM)

    Author : KAJOL SINGH; [2021]
    Keywords : Drivetrain; downtime; sensor system; operating data; planned maintenance; spare parts inventory; Drivlina; stillestånd; givarsystem; driftsdata; planerat underhåll; reservdelsinventering;

    Abstract : Major drivetrain components of the Epiroc machines like axles, gearboxes, transmission, torqueconverter, clutch, and bearings are critical components which are focused upon in this thesis. Failure of these major component results in breakdown of the vehicle and if early fault detection is not existing, then this causes engineers and technicians to spend a substantial amount of time to identify the root cause of the failure. READ MORE