Essays about: "thesis on customer satisfaction"

Showing result 6 - 10 of 272 essays containing the words thesis on customer satisfaction.

  1. 6. Services for Manufacturers: Generating sustainable value through new repair service offerings

    University essay from Lunds universitet/Produktionsekonomi

    Author : David Olsson; [2022]
    Keywords : Sustainable value proposition; sustainable business model innovation; new service development for manufacturers; repair; prioritization.; Technology and Engineering;

    Abstract : Background Introducing services for manufacturing companies can lead to improving customer satisfaction and new revenue streams as well as creating a more sustainable business. However, the current understanding of how this can be done in practice is limited. READ MORE

  2. 7. Evaluation and Learning about Social Sustainability in the Real Estate Industry : A Qualitative and Quantitative Study of how Real Estate Companies can Contribute to Society and Profitability

    University essay from KTH/Fastigheter och byggande

    Author : Anton Strömbäck; Ellinor Tärnell; [2022]
    Keywords : Social sustainability; real estate; evaluation; learning; profitability; Social hållbarhet; fastigheter; utvärdering; lärande; vinst;

    Abstract : Social sustainability is rapidly becoming a more established concept in the real estate industry. Social Sustainability is a vibrant concept that will transform over time in an establishment and can stand for different things. READ MORE

  3. 8. Warranty Cost Analysis And Optimization To Finalize Asuitable Warranty Period For An Organization

    University essay from Blekinge Tekniska Högskola/Institutionen för industriell ekonomi

    Author : Anoop Narayanan; Raja Reddiar; [2022]
    Keywords : Warranty Costs; innovation in Quality; Reliability; Warranty;

    Abstract : Since the beginning of industrialization, reliability and warranty concerns have taken top priority. It's mostly because the warranty failures costs a lot of money for the manufacturer (Glickman and Berger 1976). The turnover and profitability of the business are significantly impacted by the warranty cost. READ MORE

  4. 9. Holistic view of brand equity and sustainability activities : A qualitative study in the transport sector

    University essay from Luleå tekniska universitet/Institutionen för ekonomi, teknik, konst och samhälle

    Author : Anna Petterson; [2022]
    Keywords : Sustainability activities; Brand equity; Brand identity; Brand reputation;

    Abstract : Purpose - The purpose of the study is to explore how sustainability activities are perceived as a part of a company’s brand equity and brand reputation in a B2B context within the transport sector. This is studied from the perspectives of the supplier as well as of its customers. READ MORE

  5. 10. Service Quality effect on Customer Satisfaction and Word of Mouth

    University essay from Luleå tekniska universitet/Institutionen för ekonomi, teknik, konst och samhälle

    Author : Gustav Andersson; Carl Ingemarsson; [2022]
    Keywords : Service quality; Customer satisfaction; Word of Mouth; SERVQUAL; Disconfirmation theory; Grocery retail industry; Tjänstekvalitet; Kundnöjdhet; Word of Mouth; SERVQUAL; Disconfirmation theory; dagligvaruhandel;

    Abstract : This study has investigated the effect of service quality on customer satisfaction and Word of Mouth in the grocery retail industry. The purpose of the study was to measure the dimensions of service quality and see its effect on customer satisfaction and Word of Mouth. READ MORE